News

image-rapport-gestion-cas-complexe-detention

May 27, 2026

Special Reports

Investigation into the management of complex cases in Québec’s detention facilities

On May 27, 2026, Ombudsperson Marc-André Dowd released an investigation report on the management of complex cases in Québec’s detention facilities.

May 11, 2026

News

Investigation on the use of AI in public services: call for briefs

The Protecteur du citoyen is investigating the use of artificial intelligence (AI) and computer algorithms in Québec public services. To this end, the Protecteur du citoyen is inviting researchers, organizations and people with relevant expertise to submit a brief.

Illustration of a document with an orange line associated with an exclamation mark icon.

May 11, 2026

Revenu Québec: be careful not to put a file on hold too soon

A person filed a complaint against Revenu Québec for taking too long to update the first name in their file.

May 7, 2026

Bills and legislation

Reaction to Bill 23

On May 7, 2026, the Protecteur du citoyen presented a brief to the Committee on Health and Social Services. The document relates to Bill 23, An Act mainly to provide better support to persons whose mental state could present a risk for their own safety or that of others.

A teenage girl has her blood pressure taken by a doctor.

May 6, 2026

Useful tip

Healthcare: can your 14-year-old child refuse it?

When healthcare and social services professionals want to provide care to a child, they must first consult the child’s parents. However, if the youth is 14 or over, their own consent to receive care is usually enough. Here’s what you need to know.

Un homme en fauteuil roulant regarde son transport adapté stationné dans la rue.

April 27, 2026

Paratransit: be sure to check with the person concerned before booking

A man files a complaint against a rehabilitation centre that booked him a very expensive paratransit services.

Deux figurines posées sur un clavier d'ordinateur sont séparées par une profonde fissure.

April 14, 2026

Special Reports

A guide to promote an inclusive digital shift in public services

On April 14, 2026, Québec Ombudsperson Marc-André Dowd released a good practice guide for inclusive public services in the digital age.

A woman showing her shoulder to the nurse providing her with home care, as a sign of pain.

April 7, 2026

Changes in the administration of routine health care: consult the person concerned

A woman files a complaint against her CLSC for changing the way she receives routine care without consulting her.

A woman waves her hand to refuse the injection a nurse is about to give her.

March 31, 2026

Useful tip

Consent to medical care: the choice is yours

As an adult, you have the right to accept—or refuse—health care or social services. In rare circumstances, however, they may be imposed on you. Here’s what you need to know.

A close-up of a woman’s ear wearing a hearing aid designed for her hearing loss.

March 16, 2026

Application for financial assistance: use the appropriate means of communication when contacting citizens

A citizen files a complaint against the Ministère de l’Emploi et de la Solidarité sociale for denying her application for financial assistance.

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