I can’t seem to be able to attach documents to my complaint form or document transmission form. Why?
Check your browser
The Québec Ombudsman’s site is designed to function with most PC or Mac browsers. We recommend that you always use the latest version for speedy web page display and to enjoy the latest security updates. If you use an older version of one of these browsers, certain elements of the site may not work properly, particularly, sending attachments with secure web forms.
- Mozilla Firefox
- Google Chrome
- Internet Explorer (version 9 and higher)
- Safari (Mac environment only)
Operating systems recommended for mobiles and tablets:
- IOS (version 7.0 and higher)
- Android (version 4.0 and higher)
Check the format and size of your documents
To ensure secure transmission, the web form automatically blocks files that could be dangerous or corrupted or that are too large to send. Note that the combined size of all attached documents must not exceed 75 MB. Each file must not exceed 5 MB.
Only files ending in the following extensions are authorized: .avi .bmp .cda .doc .docx .docm .dot .gif .htm .html .jpeg .jpg .mht .mp3 .mp4 .mpeg .mpg .pdf .png .pps .ppsx .ppt .pptm .pptx .rtf .tif .tiff .txt .wav .wma .wmv .wpl .wps .xls .xlsm .xlsx and .xps.
If you continue to experience difficulties, please contact us.