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October 23, 2023
Home palliative care: give informal caregivers proper support
A woman filed a complaint against a health network agency that had failed to give her proper support when she was caring for her dying spouse at home.
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October 10, 2023
Childcare proposal: don’t create false hopes
A person filed a complaint against the Ministère de la Famille because it had provided contradictory information.
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June 26, 2023
Hospital: comply with the agreements made with the family
A man complained about a hospital which had not informed him before his father was transferred to a residence.
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September 6, 2022
CLSC: the importance of keeping citizens informed
A mother filed a complaint against a CLSC which had not given her son proper support.
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September 27, 2021
SAAQ: an internal mistake must not hinder a citizen’s
A citizen with a disability wanted to have his vehicle adapted. He applied for financial assistance from the Société de l’assurance automobile du Québec (SAAQ). He sent in the required documents more than once, but he was told that his application had not been received. The man complained to the Québec Ombudsman.
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May 26, 2021
Informal caregivers: helping you be a better helper
Are you taking care of an elderly parent? Does your child have a disability? There are measures that can make things easier for you.
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September 23, 2020
Investigation on the management of the COVID-19 crisis in CHSLDs: input requested
The Quebec Ombudsman is currently investigating the management of the COVID-19 crisis in Québec CHSLDs. We are requesting input from the people directly affected by the situation in CHSLDs between March and June 2020.
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February 15, 2021
Immigration: if the Department loses a document, the candidate must not be penalized
Because of a missing document, a man’s application for the Québec Selection Certificate was refused. Yet, he really had sent the document in question. He complained to the Québec Ombudsman.
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November 4, 2020
Has a government department or agency refused to provide you with a service or financial assistance?
Here’s what you need to know about your rights and recourse.
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September 24, 2020
2019-2020 Annual Report
… Lengthy wait times Incomplete information Staff shortages or … Références et demandes d’information 7873références et …
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