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March 29, 2021
Compensation for crime victims: do not assume anything before checking the facts
Fifteen years after giving birth, a mother applied for a pension for her child born as the result of sexual assault. The Direction de l’indemnisation des victimes d’actes criminels agreed to issue backdated compensation, but only covering three years. The woman complained to the Protecteur du citoyen.
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January 18, 2021
Social assistance: beware of falsely considering someone a building owner
Someone learned that they would no longer receive last-resort financial assistance. The explanation was that they owned a building of too great a value. The person complained to the Protecteur du citoyen.
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February 1, 2021
Health institutions must fulfill their responsibilities concerning patients’ personal belongings
When he got to the hospital, a man put his clothing in a locker. Later, he discovered that the clothing had disappeared. The institution responsible for the care and services provided by the hospital declined any responsibility. The man complained to the Protecteur du citoyen.
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September 30, 2021
2020-2021 Annual Report
… times: 48.5 % Failure to respect rights: 16.4 % Financial damage: 14.3 % Variation in the … du citoyen intervened with the Department so that the financial cost would not be unduly high for the woman. …
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September 24, 2020
2019-2020 Annual Report
… Staff shortages or negligence Financial damage Quality of care and services …
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September 24, 2020
2019-2020 Annual Report – Act now to improve public service quality and integrity
In her 2019-2020 Annual Report, Ombudsperson Marie Rinfret describes the main shortcomings in the quality of the public services provided by Government of Québec departments and agencies. She also underscores failings in the integrity of certain public bodies.
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September 26, 2019
2018-2019 Annual Report
… Staff shortages or negligence Financial damage Quality of care and services …
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September 26, 2019
Speech of the Ombudsperson - Tabling of the 2018-2019 Annual Report
Ombudsperson, Marie Rinfret, when tabling of the 2018-2019 Annual Report on September 26, 2019.
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April 18, 2018
Billing for hospital rooms: the obligation to inform citizens adequately
In an intervention report released on April 18, 2018, the Protecteur du citoyen criticized the disparities in billing for hospital rooms.
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November 27, 2018
Speech of the Ombudsperson - Tabling of the 2017-2018 Annual Report
Ombudsperson, Marie Rinfret, when tabling of the 2017-2018 Annual Report on November 29, 2018.
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