Search
Search results
-
June 9, 2025
Provide clear information to citizens to prevent errors
A citizen files a complaint against the Commission de protection du territoire agricole du Québec for refusing to reimburse her.
Consult the Real-life case -
May 5, 2025
Home support: do not overly restrict access to the service employment paycheque
An elderly person has filed a complaint against her CLSC for denying her access to the service employment paycheque.
Consult the Real-life case -
March 10, 2025
Revenu Québec: read what is written in the protection mandates carefully
A citizen lodged a complaint against Revenu Québec, which was not allowing her to make a change to her relative’s tax file, for whom she is the mandatary.
Consult the Real-life case -
January 13, 2025
Discipline during detention: some evidence cannot be ignored
A citizen filed a complaint against a correctional facility where he was punished for acts he had not committed.
Consult the Real-life case -
September 3, 2024
CNESST: when a mistake is noticed, it must be corrected without delay
A worker filed a complaint against the CNESST, which refused to quickly correct an error in her tax slip.
Consult the Real-life case -
June 17, 2024
French courses: the Department must take citizens’ availability into account
A permanent resident lodged a complaint against the Ministère de l'Immigration, de la Francisation et de l'Intégration, which failed to consider his availability for French courses.
Consult the Real-life case -
June 6, 2024
Intervention regarding a rehabilitation unit for young offenders in Lévis
The Protecteur du citoyen received a report about a secure unit that houses young offenders. The unit is part of a rehabilitation centre run by CISSS de Chaudière-Appalaches. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
March 18, 2024
SAAQ: no citizen should be forgotten
A road accident victim filed a complaint against the Société de l’assurance automobile du Québec (SAAQ) when it forgot to adjust his compensation.
Consult the Real-life case -
January 22, 2024
CNESST: for exceptional cases, make an exception
A man injured on the job filed a complaint against the Commission des normes, de l'équité, de la santé et de la sécurité du travail. The agency was making it difficult for him to be reimbursed.
Consult the Real-life case -
October 30, 2023
Double compensation: agencies must ensure they convey the right information
A citizen filed a complaint against Retraite Québec, which asked her to reimburse $25,000.
Consult the Real-life case
