May 31, 2021
Incarceration: respect human dignity during strip searches
A detainee underwent 24 strip searches in a mere four days. The Protecteur du citoyen heard about this and decided to intervene.
Real-life cases
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
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May 17, 2021Hospitals and means of control: go by the rules and respect people
Read moreA woman in a hospital had a high fall risk. The staff followed basic fall-prevention procedure but when it was not enough, they opted for stricter means of control. The woman’s family was upset and complained to the Protecteur du citoyen.
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April 26, 2021Animal shelter: MAPAQ must be rigorous for all its inspections
Read moreA citizen was convinced that his dogs had been mistreated while at an animal shelter. After investigating, the Ministère de l'Agriculture, des Pêcheries et de l'Alimentation (MAPAQ) concluded this was false. The man complained to the Protecteur du citoyen.
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April 12, 2021Home support: look at the situation carefully before making cuts
Read moreA citizen with multiple sclerosis received help from someone sent by her CLSC. One day, she learned that she no longer qualified even though her situation had not changed. She complained to the Protecteur du citoyen.
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March 29, 2021Compensation for crime victims: do not assume anything before checking the facts
Read moreFifteen years after giving birth, a mother applied for a pension for her child born as the result of sexual assault. The Direction de l’indemnisation des victimes d’actes criminels agreed to issue backdated compensation, but only covering three years. The woman complained to the Protecteur du citoyen.
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March 1, 2021At the emergency room, first assess a person’s condition
Read moreA citizen who was very ill went to a hospital emergency room. However, he was refused care because he did not have his health insurance card. He complained to the Protecteur du citoyen.
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February 15, 2021Immigration: if the Department loses a document, the candidate must not be penalized
Read moreBecause of a missing document, a man’s application for the Québec Selection Certificate was refused. Yet, he really had sent the document in question. He complained to the Protecteur du citoyen.
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February 1, 2021Health institutions must fulfill their responsibilities concerning patients’ personal belongings
Read moreWhen he got to the hospital, a man put his clothing in a locker. Later, he discovered that the clothing had disappeared. The institution responsible for the care and services provided by the hospital declined any responsibility. The man complained to the Protecteur du citoyen.
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January 18, 2021Social assistance: beware of falsely considering someone a building owner
Read moreSomeone learned that they would no longer receive last-resort financial assistance. The explanation was that they owned a building of too great a value. The person complained to the Protecteur du citoyen.
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January 5, 2021Concern for informal caregivers’ access to assistance resources
Read moreAn informal caregiver wanted to see a social worker, but her CLSC denied her request. The woman complained to the Protecteur du citoyen.
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