For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
A teenager was living in a foster family. She said that while she lived there, she did not get her personal-expense allowance. She complained to the Protecteur du citoyen.
A citizen was convinced that his dogs had been mistreated while at an animal shelter. After investigating, the Ministère de l'Agriculture, des Pêcheries et de l'Alimentation (MAPAQ) concluded this was false. The man complained to the Protecteur du citoyen.
