The Québec Ombudsman's findings concerning Québec's public services.
The Québec Ombudsman can help you.
The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
Make a disclosure to the Québec Ombudsman. In complete confidentiality.
The Québec Ombudsman ensures that your rights are upheld in your dealings with public services.
For more information about the Québec Ombudsman's roles and mandates
1-800-463-5070
Monday to Friday
8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.
At some point did you apply for permanent lodging in a CHSLD, an intermediate resource or a family-type resource, or did a family member apply on your behalf? The Québec Ombudsman would like you to answer a survey.
"I feel that the staff at a CHSLD are too informal with a relative of mine."
" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."
"The CLSC didn’t warn me before it cut the number of housekeeping hours I was eligible for."
All frequently asked questions
As soon as the Québec Ombudsman receives your complaint, it acknowledges receipt by contacting you by phone or in writing (email, letter or fax) within the next two working days.
Since May 1, 2017, you can go to the Québec Ombudsman.
No. The Québec Ombudsman is not empowered to contest decisions by the Premier, ministers or any other elected officials.
We examine the facts impartially and confidentially.
In most cases, yes. Here are the details for better understanding the invoice.
In a hospital, a user had a mattress that was adapted to his condition. When he was transferred to another care unit, he was deprived of the mattress for several days. His spouse complained to the Québec Ombudsman.