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Second follow-up report
Pathways of First Nations and Inuit Children, Youth and Families in Youth Protection in Québec
The Protecteur du citoyen has released the second follow-up report on the calls for action issued by the Public Inquiry Commission on relations between Indigenous Peoples and certain public services in Québec.
News
- Reaction to the draft Regulation to amend the Regulation under the Act respecting the Québec correctional system
- Reaction to the draft Regulation respecting the operation of private seniors’ residences
- Youth protection: Strengthening collaboration to support the rights of First Nations and Inuit children
Frequently Asked Questions
Make a complaint
The Protecteur du citoyen pledges to:
- Take your call within 1 minute.
- Within 2 days*, acknowledge receipt (verbally or in writing) or refer you to the right resource if your complaint is not under our jurisdiction.
- 10 days*: the average time for handling a complaint concerning the public services.
- 60 days*: the average time for handling a complaint concerning the health and social services network.
* Working day: every day except Saturday and Sunday and Québec statutory holidays
The Protecteur du citoyen cannot intervene when complaints concern municipalities. However, some cities have their own ombudsman, including Montréal, Québec City, Laval, Gatineau, Sherbrooke, Longueuil and Saguenay.
Do you want to disclose a wrongdoing within a municipality? Contact the Commission municipale du Québec (CMQ).
Not sure? Contact us. We will help you find the right resource.
Denounce a reprehensible act
Any natural or legal person can be the perpetrator of reprisal, whether your employer, your manager or a co-worker. It could also be a member of another organization, whether public or private, or a member of your community, a neighbour or a fellow citizen.
For examples of reprisals, see What is reprisal?.
Yes, under certain conditions, the Protecteur du citoyen may grant you financial assistance to reimburse the cost of consulting an attorney, which does not include the cost of representing you or drafting procedures and formal notices.
To find out if you qualify, you must apply to the Protecteur du citoyen. We will then determine whether your situation warrants financial assistance.