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Inclusive and respectful service
A specialized approach for the First Nations and Inuit
The Protecteur du citoyen has undertaken a cultural safety initiative with First Nations and Inuit.
Frequently Asked Questions
Make a complaint
The Protecteur du citoyen remains neutral and independent. When a complaint falls under our jurisdiction, we interview all the parties concerned (you and the entity involved). We examine the facts impartially and confidentially.
At the fact-examination and investigation phases, we have the powers of investigation commissioners. This means that we can require public services to provide us with access to the relevant documents and to answer our questions.
If the investigation shows that your complaint was substantiated, we make recommendations aimed at correcting the situation. Our recommendations are approved in more than 98% of cases. If on the other hand, the finding is that public services responded adequately, we tell you why.
Do you have information about the conduct of an MNA or a Minister? You can contact the Commissaire à l’éthique et à la déontologie.
Have you witnessed wrongdoing within a public body (mismanagement of public funds for example)? Report it to the Protecteur du citoyen. We handle all disclosures confidentially.
Denounce a reprehensible act
No. You may know that wrongdoing has occurred without knowing who did it. You may also have documents suggesting that wrongdoing has occurred. In these situations, do not hesitate to disclose the information you have to us and we will carry out the required checks.
Yes, the Act allows you to disclose anonymously if you want to.
If you opt for this, please provide as much detail as possible because we will not be able to contact you afterwards. If we do not have all the information we need to carry out pre-investigation audits, we might not be able to handle your disclosure.