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The Québec Ombudsman

Make a complaint using
our secure online form

Contact us by phone

1-800-463-5070

Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

2017-2018 Annual Report

Québec Ombudsman's Annual Report

On the occasion of the tabling of her Annual Report in the National Assembly on November 29, 2018, Ombudsperson Marie Rinfret presented her findings concerning service quality within Government of Québec departments and agencies, health and social service network institutions and correctional facilities.

Learn more about our report

Common complaints

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How to make a complaint

"I feel that the staff at a CHSLD are too informal with a relative of mine."

 

Other examples of staff attitude

" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."

 

Other examples of infringement of rights

"The CLSC didn’t warn me before it cut the number of housekeeping hours I was eligible for."

 

Other examples of incomplete information

"I don’t understand why my benefits decreased this month."

 

Other examples of financial damage

"I received a notice of non-payment by mistake."

 

Other examples of administrative errors

Frequently Asked Questions

All frequently asked questions

What happens once the Québec Ombudsman has received my online complaint?

As soon as the Québec Ombudsman receives your complaint, it acknowledges receipt by contacting you by phone or in writing (email, letter or fax) within the next two working days.

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Where must I go to disclose a wrongdoing concerning a public body?

Since May 1, 2017, you can go to the Québec Ombudsman.

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Can the Québec Ombudsman intervene to have the Premier of Québec modify decisions?

No. The Québec Ombudsman is not empowered to contest decisions by the Premier, ministers or any other elected officials.

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How do Québec Ombudsman investigations work?

We examine the facts impartially and confidentially.

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News

All news

December 10 2018
Investigation result

Floods: victims must be issued financial assistance quickly

A citizen’s residence was flooded during the spring thaw. An appraiser mandated by the Ministère de la Sécurité publique was dispatched to assess the damage. Several months later, the citizen had not gotten any feedback. He complained to the Québec Ombudsman.

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December 3 2018
Investigation result

Boarding houses: destitute people must be better protected

A man was found dead in a boarding house a few days after he died. Noting that several vulnerable people were living there, the Québec Ombudsman decided to investigate.

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