The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
The Québec Ombudsman ensures that your rights are upheld in your dealings with public services.
The Québec Ombudsman can help you.
Make a disclosure to the Québec Ombudsman. In complete confidentiality.
1-800-463-5070
Monday to Friday
8:30 a.m. to 4:30 p.m.
Is your child enrolled in a public elementary school in Québec and receiving special education services? The Québec Ombudsman would like to hear from you.
"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."
"Retraite Québec gave me insufficient information about my pension assessment."
"The CNESST has refused to reimburse for the cost of my medication."
"I waited more than 10 hours at the emergency room even though my condition was serious."
"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."
All frequently asked questions
Yes. We handle complaints concerning the Commission des normes, de l'équité, de la santé et de la sécurité du travail.
No. The Québec Ombudsman is not empowered to do so.
No. The Québec Ombudsman has no jurisdiction in that area.
Yes. We act throughout the province, even if our offices are located in Québec City and Montréal.
Is your child enrolled in a public elementary school in Québec and receiving special education services? The Québec Ombudsman would like to hear from you.
A citizen was supposed to get a Direction générale de l’indemnisation des victimes d’actes criminels (DGIVAC) form by mail. She needed it quickly in order to make an important decision. Seeing that the form was not arriving, she complained to the Québec Ombudsman.