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September 30, 2021
2020-2021 Annual Report
… main grounds for substantiated complaints: Lengthy wait times: 48.5 % Failure to respect rights: 16.4 % … Poor service quality: 21.4 % Lengthy wait times: 18.4 % Failure to respect rights: 13.7 % …
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September 30, 2021
2020-2021 Annual Report – During a health crisis, public services must display twice as much humanity and empathy
In her 2020-2021 Annual Report, Québec Ombudsperson Marie Rinfret pinpoints major flaws in the quality of the public services provided by Government of Québec departments and agencies. This year’s investigations also revealed wrongdoing within certain public bodies.
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September 30, 2021
2020-2021 Annual Report – Act now to correct major flaws in the health and social services network
In her 2020-2021 Annual Report, Québec Ombudsperson Marie Rinfret pinpoints major flaws in the health and social services network. She is urging government to acknowledge recurrent problems and quickly adopt and implement solutions.
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September 24, 2020
2019-2020 Annual Report
… Infringement of rights Lengthy wait times Incomplete information …
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September 24, 2020
2019-2020 Annual Report – Act now to standardize health services in correctional facilities
In her 2019-2020 Annual Report, Ombudsperson Marie Rinfret notes that despite her repeated requests, the required changes to health services and social services in correctional facilities still have not been made across Québec.
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September 24, 2020
2019-2020 Annual Report – Act now to improve public service quality and integrity
In her 2019-2020 Annual Report, Ombudsperson Marie Rinfret describes the main shortcomings in the quality of the public services provided by Government of Québec departments and agencies. She also underscores failings in the integrity of certain public bodies.
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September 24, 2020
2019-2020 Annual Report – Health and social services: Correct long-known problems immediately
In her 2019-2020 Annual Report, Ombudsperson Marie Rinfret describes the shortcomings observed in her investigations of the health and social services network. She speaks out against situations in which people who are among society’s most vulnerable do not get the services they have the right to receive. In many cases, facilities and institutions have long been aware of these major failings.
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September 26, 2019
2018-2019 Annual Report
… Infringement of rights Lengthy wait times Incomplete information …
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September 26, 2019
Speech of the Ombudsperson - Tabling of the 2018-2019 Annual Report
Ombudsperson, Marie Rinfret, when tabling of the 2018-2019 Annual Report on September 26, 2019.
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October 10, 2018
People kept in health institutions against their will: Access to recourse jeopardized by long wait times for contesting confinement before TAQ
Further to a Court of Québec order, a health institution may confine persons whose mental health presents a danger to themselves or to others against their will. These people may contest confinement before the Tribunal administratif du Québec (TAQ). However, given TAQ’s long processing times for this kind of motion, this form of recourse often remains purely theoretical. Today the Protecteur du citoyen released an investigation report on this subject.
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