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September 25, 2023
Home care: take special needs into account
A mother filed a complaint against a health institution that had reduced the personal care provided to her son with a severe disability.
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October 19, 2023
Intervention at Ressource intermédiaire La Victorienne
The Protecteur du citoyen received a report about Ressource intermédiaire La Victorienne, located in Gatineau. It houses vulnerable adults. Apparently, there are recurrent problems with the care and services provided to them. The Protecteur du citoyen decided to intervene.
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May 15, 2023
Hospital medical care: listen to patients and respect their needs
A citizen filed a complaint against the hospital nurses who ignored signs of her discomfort.
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April 27, 2023
Intervention at Hôpital de l’Enfant-Jésus de Québec
The Protecteur du citoyen received a report about Hôpital de l’Enfant-Jésus’s medical device reprocessing unit. It decided to intervene because of the potential risks of unsure care being provided to service users.
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March 9, 2023
Intervention regarding two CISSS de Lanaudière residential resources
The Protecteur du citoyen received a report concerning the safety and quality of the care provided at two residential resources which are partners of Centre intégré de santé et de services sociaux (CISSS) de Lanaudière. The Protecteur du citoyen decided to intervene.
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March 16, 2023
Intervention at Hôpital de Sept-Îles
The Protecteur du citoyen received a report about the safety and quality of care at Hôpital de Sept-Îles. This hospital reports to Centre intégré de santé et de services sociaux (CISSS) de la Côte-Nord. The Protecteur du citoyen decided to intervene with the CISSS.
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April 3, 2023
Better assess post-operative children brought to the emergency room
A mother filed a complaint against a hospital that had not properly assessed her daughter’s state of health.
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January 31, 2023
VIDEO- File a complaint against the health and social services network
Do you have a complaint about the quality of services and care within the health and social services network? Here's how to file a complaint.
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February 23, 2023
Intervention at Hôpital de Granby
The Protecteur du citoyen received a report about Centre intégré universitaire de santé et de services sociaux (CIUSSS) de l’Estrie. Seemingly, the supervision of people with symptoms of dementia at Hôpital de Granby, which reports to the CIUSSS, was inadequate. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
October 25, 2022
Call bell: be attentive to the person who needs help
A woman filed a complaint against a CHSLD because a request for help from a member of her family was ignored.
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