Search
Search results
-
March 16, 2026
Application for financial assistance: use the appropriate means of communication when contacting citizens
A citizen files a complaint against the Ministère de l’Emploi et de la Solidarité sociale for denying her application for financial assistance.
Consult the Real-life case -
March 9, 2026
Home support: certain situations may affect the allowances granted
A man files a complaint against a CLSC that refuses to grant an allowance promoting independence at home to his spouse and caregiver.
Consult the Real-life case -
December 8, 2025
Financial assistance: online information must be clear to avoid confusion
A man files a complaint against the Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs for refusing to grant him financial assistance under the Chauffez vert program.
Consult the Real-life case -
January 12, 2026
Hospital: provide clear information to people who want to change their room selection
A woman files a complaint against a hospital that billed her for a room she did not wish to occupy.
Consult the Real-life case -
October 20, 2025
Residential adaptation: Obtain all relevant information before confirming the reimbursement
A citizen filed a complaint against the Société d’habitation du Québec, which had refused to reimburse her for the repair of her garage door.
Consult the Real-life case -
June 9, 2025
Provide clear information to citizens to prevent errors
A citizen files a complaint against the Commission de protection du territoire agricole du Québec for refusing to reimburse her.
Consult the Real-life case -
October 28, 2024
SAAQclic: when a mistake is made, citizens must be reimbursed quickly
A citizen lodged a complaint against the SAAQ, which debited more than $500 for no reason.
Consult the Real-life case -
July 2, 2024
Student financial assistance: be flexible when it comes to applications processed late
A citizen filed a complaint against Student Financial Assistance (AFE), which had been late to respond to his application.
Consult the Real-life case -
September 3, 2024
CNESST: when a mistake is noticed, it must be corrected without delay
A worker filed a complaint against the CNESST, which refused to quickly correct an error in her tax slip.
Consult the Real-life case -
May 21, 2024
Retraite Québec: don’t delay issuing amounts owing
A citizen lodged a complaint against Retraite Québec which was slow to issue her surviving spouse’s pension.
Consult the Real-life case
