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April 7, 2026
Changes in the administration of routine health care: consult the person concerned
A woman files a complaint against her CLSC for changing the way she receives routine care without consulting her.
Consult the Cas vécu -
March 9, 2026
Home support: certain situations may affect the allowances granted
A man files a complaint against a CLSC that refuses to grant an allowance promoting independence at home to his spouse and caregiver.
Consult the Cas vécu -
June 9, 2025
Provide clear information to citizens to prevent errors
A citizen files a complaint against the Commission de protection du territoire agricole du Québec for refusing to reimburse her.
Consult the Cas vécu -
May 5, 2025
Home support: do not overly restrict access to the service employment paycheque
An elderly person has filed a complaint against her CLSC for denying her access to the service employment paycheque.
Consult the Cas vécu -
March 10, 2025
Revenu Québec: read what is written in the protection mandates carefully
A citizen lodged a complaint against Revenu Québec, which was not allowing her to make a change to her relative’s tax file, for whom she is the mandatary.
Consult the Cas vécu -
January 13, 2025
Discipline during detention: some evidence cannot be ignored
A citizen filed a complaint against a correctional facility where he was punished for acts he had not committed.
Consult the Cas vécu -
September 3, 2024
CNESST: when a mistake is noticed, it must be corrected without delay
A worker filed a complaint against the CNESST, which refused to quickly correct an error in her tax slip.
Consult the Cas vécu -
June 17, 2024
French courses: the Department must take citizens’ availability into account
A permanent resident lodged a complaint against the Ministère de l'Immigration, de la Francisation et de l'Intégration, which failed to consider his availability for French courses.
Consult the Cas vécu -
June 6, 2024
Intervention regarding a rehabilitation unit for young offenders in Lévis
The Protecteur du citoyen received a report about a secure unit that houses young offenders. The unit is part of a rehabilitation centre run by CISSS de Chaudière-Appalaches. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
March 18, 2024
SAAQ: no citizen should be forgotten
A road accident victim filed a complaint against the Société de l’assurance automobile du Québec (SAAQ) when it forgot to adjust his compensation.
Consult the Cas vécu
