In her 2020-2021 Annual Report, Québec Ombudsperson Marie Rinfret pinpoints major flaws in the quality of the public services provided by Government of Québec departments and agencies. This year’s investigations also revealed wrongdoing within certain public bodies.
Annual reports
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September 30, 2021Annual Reports
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September 30, 2021Annual Reports
2020-2021 Annual Report – Detainees’ rights hard-hit during the pandemic
In her 2020-2021 Annual Report, Québec Ombudsperson Marie Rinfret pointed out that the health measures implemented in correctional facilities because of COVID-19 wreaked havoc on usual practices and undermined detainees’ rights.
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September 24, 2020Annual Reports
2019-2020 Annual Report – Get moving to improve public services
Ombudsperson Marie Rinfret tabled her 2019-2020 Annual Report today. In it, she delivers her findings about the quality and integrity of Québec’s public services. This year, the investigations by the Québec Ombudsman compel her to press the authorities to get moving.
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September 24, 2020Annual Reports
2019-2020 Annual Report – Health and social services: Correct long-known problems immediately
In her 2019-2020 Annual Report, Ombudsperson Marie Rinfret describes the shortcomings observed in her investigations of the health and social services network. She speaks out against situations in which people who are among society’s most vulnerable do not get the services they have the right to receive. In many cases, facilities and institutions have long been aware of these major failings.
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September 24, 2020Annual Reports
2019-2020 Annual Report – Act now to improve public service quality and integrity
In her 2019-2020 Annual Report, Ombudsperson Marie Rinfret describes the main shortcomings in the quality of the public services provided by Government of Québec departments and agencies. She also underscores failings in the integrity of certain public bodies.
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September 24, 2020Annual Reports
2019-2020 Annual Report – Act now to standardize health services in correctional facilities
In her 2019-2020 Annual Report, Ombudsperson Marie Rinfret notes that despite her repeated requests, the required changes to health services and social services in correctional facilities still have not been made across Québec.
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June 14, 2006Annual Reports
The Protecteur du citoyen: simple, independent recourse
Québec City, June 14, 2006 – Since April 1, 2006, the Protecteur du citoyen has been responsible for fielding and processing last-resort complaints from the public with regard to the health and social services network. Now when users have complaints, they have easy recourse to a third party independent of the government.