Today, Marc-André Dowd tabled his 2022-2023 Annual Report in the National Assembly. Again, this year, numerous investigations by his institution have shown that glaring staff shortages throughout the public health and social services network are cited by authorities as the main reason for service cuts, reductions and disruptions.
Annual reports
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September 21, 2023
2022-2023 Annual Report — Understaffing: inevitability or a challenge?
Read moreToday, Protecteur du citoyen Marc-André Dowd tabled his 2022-2023 Annual Report in the National Assembly.
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December 1, 2022
2021-2022 Annual Report — The challenges posed by the pandemic and staff shortages must not compromise detainees’ rights
Read moreIn his 2021-2022 Annual Report, Protecteur du citoyen Marc-André Dowd notes that detainees’ usual routine was radically disrupted because of understaffing and the consequences of the pandemic, notably, measures to combat the virus.
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December 1, 2022
2021-2022 Annual Report — An opportunity to innovate and improve services to people
Read moreIn his 2021-2022 Annual Report, Protecteur du citoyen Marc-André Dowd weighs in on major shortcomings by Government of Québec departments and agencies. He also reveals serious public integrity flaws within certain public bodies.
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December 1, 2022
2021-2022 Annual Report — Mobilize, innovate and significantly improve health services and social services at long last
Read moreToday, Protecteur du citoyen Marc-André Dowd tabled his 2021-2022 Annual Report at the National Assembly. Year after year, the Protecteur du citoyen’s Annual Report examines serious shortcomings in health services and social services, such as understaffing, slashed budgets, red tape and service cuts.
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December 1, 2022
2021-2022 Annual Report — Recovering together from the setbacks of the pandemic
Read moreToday, Protecteur du citoyen Marc-André Dowd tabled his 2021-2022 Annual Report in the National Assembly. Emphasizing the ever-present impact of COVID-19 in Québec, he insisted on the pandemic-related challenges to public services since March 2020.
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September 30, 2021
2020-2021 Annual Report – Detainees’ rights hard-hit during the pandemic
Read moreIn her 2020-2021 Annual Report, Québec Ombudsperson Marie Rinfret pointed out that the health measures implemented in correctional facilities because of COVID-19 wreaked havoc on usual practices and undermined detainees’ rights.
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September 30, 2021
2020-2021 Annual Report – During a health crisis, public services must display twice as much humanity and empathy
Read moreIn her 2020-2021 Annual Report, Québec Ombudsperson Marie Rinfret pinpoints major flaws in the quality of the public services provided by Government of Québec departments and agencies. This year’s investigations also revealed wrongdoing within certain public bodies.
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September 30, 2021
2020-2021 Annual Report – Act now to correct major flaws in the health and social services network
Read moreIn her 2020-2021 Annual Report, Québec Ombudsperson Marie Rinfret pinpoints major flaws in the health and social services network. She is urging government to acknowledge recurrent problems and quickly adopt and implement solutions.
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September 30, 2021
2020-2021 Annual Report – Learn from the COVID-19 crisis and act now
Read moreToday Québec Ombudsperson Marie Rinfret’s 2020-2021 Annual Report was tabled in the National Assembly. Her findings about the quality and integrity of Québec’s public services brought into sharp focus the need to learn from the COVID-19 crisis.