Annual reports

In her 2019-2020 Annual Report, Ombudsperson Marie Rinfret notes that despite her repeated requests, the required changes to health services and social services in correctional facilities still have not been made across Québec.

In her 2019-2020 Annual Report, Ombudsperson Marie Rinfret describes the main shortcomings in the quality of the public services provided by Government of Québec departments and agencies. She also underscores failings in the integrity of certain public bodies.

In her 2019-2020 Annual Report, Ombudsperson Marie Rinfret describes the shortcomings observed in her investigations of the health and social services network. She speaks out against situations in which people who are among society’s most vulnerable do not get the services they have the right to receive. In many cases, facilities and institutions have long been aware of these major failings.

Ombudsperson Marie Rinfret tabled her 2019-2020 Annual Report today. In it, she delivers her findings about the quality and integrity of Québec’s public services. This year, the investigations by the Protecteur du citoyen compel her to press the authorities to get moving. 

Québec City, June 14, 2006 – Since April 1, 2006, the Protecteur du citoyen has been responsible for fielding and processing last-resort complaints from the public with regard to the health and social services network. Now when users have complaints, they have easy recourse to a third party independent of the government.