Annual reports

In his 2023-2024 Annual Report, Ombudsperson Marc-André Dowd presents various breaches of integrity by Québec’s public bodies, mainly irregularities concerning remuneration, hiring, staff management, contract awarding, and expenses.

As part of its investigations, the Protecteur du citoyen heard from many health and social services workers who have no choice but to provide only essential services due to lack of time and resources, compassion fatigue, and staff turnover. As a result, users could very well be reduced to their clinical profile.

In his 2023-2024 Annual Report, Ombudsperson Marc-André Dowd reiterates that the shortage of labour in detention facilities is at the root of major breaches of prisoners' rights.

In his 2023-2024 Annual Report, Ombudsperson Marc-André Dowd emphasizes the central role played by public services in the lives of citizens, be it for claims for compensation, declaring a birth or death, or finding a place in childcare, to name but a few. Public service clients should always be at the top of government priorities.

In his 2022-2023 Annual Report, Marc-André Dowd stresses the importance for public authorities to embrace technology in order to increase access to their services. However, public bodies must make it a priority not to leave anyone behind.

Today, Marc-André Dowd tabled his 2022-2023 Annual Report in the National Assembly. Again, this year, numerous investigations by his institution have shown that glaring staff shortages throughout the public health and social services network are cited by authorities as the main reason for service cuts, reductions and disruptions.

In his 2022-2023 Annual Report, Marc-André Dowd presents disclosures and investigations that shed light on wrongdoing in government departments and agencies.

In his 2021-2022 Annual Report, Protecteur du citoyen Marc-André Dowd weighs in on major shortcomings by Government of Québec departments and agencies. He also reveals serious public integrity flaws within certain public bodies.