The Québec Ombudsman can help you.
The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
Make a disclosure to the Québec Ombudsman. In complete confidentiality.
In 1969, the Québec Ombudsman appeared on the scene to ensure that people’s rights were upheld in interacting with Québec public services.
Discover the Québec Ombudsman’s findings concerning Québec’s public services.
1-800-463-5070
Monday to Friday
8:30 a.m. to 4:30 p.m.
"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."
"Retraite Québec gave me insufficient information about my pension assessment."
"The CNESST has refused to reimburse for the cost of my medication."
"I waited more than 10 hours at the emergency room even though my condition was serious."
"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."
All frequently asked questions
Yes. We handle complaints concerning the Commission des normes, de l'équité, de la santé et de la sécurité du travail.
No. The Québec Ombudsman is not empowered to do so.
No. The Québec Ombudsman has no jurisdiction in that area.
Yes. We act throughout the province, even if our offices are located in Québec City and Montréal.
A man in an addiction resource underwent a urine test to prove he had not consumed alcohol. Even though the results were inconclusive, the resource claimed that he had had a drink. The man swore it was not true and complained to the Québec Ombudsman.
Several measures have been announced since the onset of the COVID-19 pandemic. Here’s an overview.