Discover the Québec Ombudsman’s findings concerning Québec’s public services.
The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
The Québec Ombudsman can help you.
Make a disclosure to the Québec Ombudsman. In complete confidentiality.
In 1969, the Québec Ombudsman appeared on the scene to ensure that people’s rights were upheld in interacting with Québec public services.
1-800-463-5070
Monday to Friday
8:30 a.m. to 4:30 p.m.
On the occasion of the tabling of her 2018-2019 Annual Report at the National Assembly, Ombudsperson Marie Rinfret presented her findings concerning the quality and integrity of Québec’s public services. She cited numerous cases of public services’ failure to put themselves in the shoes of citizens.
"The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."
"I feel like it’s taking forever to find out whether I qualify for financial assistance."
"I disagree with the SAAQ about the amount of compensation I should have."
"I received a hospital room bill that I wasn’t informed about while I was hospitalized."
All frequently asked questions
Yes. You can ask the Québec Ombudsman for its help even if you are not a Canadian citizen or have permanent resident status.
We examine the facts impartially and confidentially.
The Québec Ombudsman cannot step in when complaints have to do with the federal government.
Yes. Section 20 of the Public Protector Act specifies that every person who applies to have the Québec Ombudsman intervene must give his or her name, address and telephone number.
A man wanted to claim the RénoVert tax credit. Not managing to obtain the signed document required by Revenu Québec, he wanted to prove his eligibility otherwise. The man complained to the Québec Ombudsman.
Have you ever contacted the Québec Ombudsman? The Québec Ombudsman would like to hear your thoughts about this experience and invites you to answer a short questionnaire.