Home | Protecteur du Citoyen

The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to 4:30 p.m.

Common complaints

"The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."


Other examples of infringement of rights

"I feel like it’s taking forever to find out whether I qualify for financial assistance."


Other examples of wait times

"I’m not getting all the home support hours I should have."


Other examples of inaccessible services

"I disagree with the SAAQ about the amount of compensation I should have."


Other examples of financial damage

"I received a hospital room bill that I wasn’t informed about while I was hospitalized."


Other examples of incomplete information

Frequently Asked Questions

All frequently asked questions

Yes. You can ask the Québec Ombudsman for its help even if you are not a Canadian citizen or have permanent resident status.

We examine the facts impartially and confidentially.

The Québec Ombudsman cannot step in when complaints have to do with the federal government.

Yes. Section 20 of the Public Protector Act specifies that every person who applies to have the Québec Ombudsman intervene must give his or her name, address and telephone number.


All news

November 11 2019
Investigation result

A woman had valuable objects stolen by a care attendant. The health institution refused to reimburse her for the losses incurred. She complained to the Québec Ombudsman.

November 6 2019
Useful tip

What happens when end-of-life patients request medical aid in dying of their own volition?