Home | Protecteur du Citoyen

The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"I feel that the staff at a CHSLD are too informal with a relative of mine."


Other examples of staff attitude

" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."


Other examples of infringement of rights

"The CLSC didn’t warn me before it cut the number of housekeeping hours I was eligible for."


Other examples of incomplete information

"I don’t understand why my benefits decreased this month."


Other examples of financial damage

"I received a notice of non-payment by mistake."


Other examples of administrative errors

Frequently Asked Questions

All frequently asked questions

As soon as the Québec Ombudsman receives your complaint, it acknowledges receipt by contacting you by phone or in writing (email, letter or fax) within the next two working days.

Since May 1, 2017, you can go to the Québec Ombudsman.

No. The Québec Ombudsman is not empowered to contest decisions by the Premier, ministers or any other elected officials.

We examine the facts impartially and confidentially.


All news

December 10 2018
Investigation result

A citizen’s residence was flooded during the spring thaw. An appraiser mandated by the Ministère de la Sécurité publique was dispatched to assess the damage. Several months later, the citizen had not gotten any feedback. He complained to the Québec Ombudsman.

December 3 2018
Investigation result

A man was found dead in a boarding house a few days after he died. Noting that several vulnerable people were living there, the Québec Ombudsman decided to investigate.