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Second follow-up report
Pathways of First Nations and Inuit Children, Youth and Families in Youth Protection in Québec
The Protecteur du citoyen has released the second follow-up report on the calls for action issued by the Public Inquiry Commission on relations between Indigenous Peoples and certain public services in Québec.
Frequently Asked Questions
Make a complaint
Yes. If your complaint concerns a Government of Québec department or agency, you generally have one year to file a complaint.
For a complaint regarding the health and social services network, the Protecteur du citoyen acts as a second level of recourse. First you must contact the service quality and complaints commissioner of the institution concerned. Have you not heard back from the commissioner or are you dissatisfied with their answer? You have two years to contact us.
After these timeframes have elapsed, we can examine your complaint anyway if you can show that there were exceptional circumstances or it was impossible for you to act sooner (for example, an unforeseeable situation, a medical reason or hospitalization).
We will respond to your request within 30 days of receiving it. If we are unable to process your request within the first 20 days, we will notify you of the 10-day extension, in accordance with the Act respecting Access to documents held by public bodies and the Protection of personal information.
Denounce a reprehensible act
Anyone (staff, subcontractor, client, citizen, parent, etc.) can disclose about a wrongdoing committed or about to be committed within a public body.
Important - You can speak out even if you are not an employee of the public body in question.
You can contact the Protecteur du citoyen if you have any questions about filing a reprisal complaint or about complaint processing. We can help you with the procedure. You can reach us at 1 800 463-5070, Monday to Friday, 8:30 a.m. to 4:30 p.m.