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Special report on the Directeur de l’état civil
Expediting the transmission of death certificates, out of respect for citizens
Following numerous complaints received in 2024, the Protecteur du citoyen investigated the wainting times in the transmission of death certificates by the The Directeur de l’état civil.
Frequently Asked Questions
Make a complaint
Yes. We handle complaints concerning the Commission des normes, de l'équité, de la santé et de la sécurité du travail.
Note that the Protecteur du citoyen cannot have a court or tribunal decision modified or overturned:
- administrative tribunals (Tribunal administratif du Travail, Tribunal administratif du Québec, etc.);
- courts of justice (Municipal Courts, Court of Québec, Superior Court, etc.).
However, we can handle your complaint if it concerns the administrative functions of these bodies (service quality, wait times, etc.).
If you wish to file a complaint, use our online form available anytime. You can also call us at 1-800-463-5070 Monday to Friday from 8:30 a.m. to 4:30 p.m.
It depends on the information you request. Certain restrictions on the right of access provided for in the Act respecting Access to documents held by public bodies and the Protection of personal information or the laws applicable to the Protecteur du citoyen may limit the information that can be disclosed to you.
For more information on the specific access to information regime applicable to the Protecteur du citoyen, see the section on Access to information.
Denounce a reprehensible act
The Protecteur du citoyen cannot handle disclosures that are not within the public interest (for example, a personal conflict). The same holds true if the alleged wrongdoing:
- Is brought before a court, whether a judicial tribunal (Cour du Québec, Cour supérieure, etc.) or an administrative tribunal (Tribunal administratif du Travail, Tribunal administratif du Québec, etc.), or if a decision has been handed down;
- Has been committed by an elected municipal official and constitutes a breach of the code of ethics and professional conduct;
- Has been committed within a private company and does not involve a public body;
- Breaches the rules governing tenders for public contracts.
For other examples, see the What is a wrongdoing? section.
Mediation must take place within 30 days of the mediator being appointed, unless the parties agree otherwise.
To find out more, see the Handling reprisal complaints page.