The Québec Ombudsman can help you.
The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
Make a disclosure to the Québec Ombudsman. In complete confidentiality.
The Québec Ombudsman ensures that your rights are upheld in your dealings with public services.
For more information about the Québec Ombudsman's roles and mandates
1-800-463-5070
Monday to Friday
8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.
In a special investigation report, the Québec Ombudsman identifies the difficulties Inuit students face. The Québec Ombudsman feels that improvement hinges on concerted action by the Ministère de l’Éducation et de l’Enseignement supérieur and Kativik School Board.
"I feel that the staff at a CHSLD are too informal with a relative of mine."
" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."
"The CLSC didn’t warn me before it cut the number of housekeeping hours I was eligible for."
All frequently asked questions
As soon as the Québec Ombudsman receives your complaint, it acknowledges receipt by contacting you by phone or in writing (email, letter or fax) within the next two working days.
Since May 1, 2017, you can go to the Québec Ombudsman.
No. The Québec Ombudsman is not empowered to contest decisions by the Premier, ministers or any other elected officials.
We examine the facts impartially and confidentially.
A person complained about having been wrongly considered unavailable for surgery.
Have you been charged fees that you feel were unfair after going to a hospital or clinic?