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The Québec Ombudsman

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1-800-463-5070

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and 1 p.m. to 4:30 p.m.

Médecin

Registration with a family doctor: The Québec Ombudsman’s recommendations

In an investigation report produced further to complaints and reports, the Québec Ombudsman describes certain flaws in the system established in 2016 by the Ministère de la Santé et des Services sociaux to promote access to a family doctor. These flaws mean, in particular, long wait times and prioritization of people that can be inadequate at times.

Read more about our investigation report

Common complaints

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How to make a complaint

"I received a hospital room bill that I wasn’t informed about while I was hospitalized."

 

Other examples of incomplete information

"I’m not getting all the home support hours I should have."

Other examples of inaccessible services

"I disagree with the SAAQ about the amount of compensation I should have."

 

Other examples of financial damage

"I waited more than 10 hours at the emergency room even though my condition was serious."

 

Other examples of wait times

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."

 

Other examples of inadequate services

Frequently Asked Questions

All frequently asked questions

Can I file a complaint on your Facebook page?

No. To ensure personal information is protected and information is kept confidential, the Québec Ombudsman does not handle complaints on social media, even via private messenger.

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Should I complain or report?

A complaint to the Québec Ombudsman is usually filed by the person who personally experienced the situation for which the complaint was lodged while a report is made by someone who has witnessed shortcomings or injustice in public services.

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Do I have to give out my personal contact information when I file a complaint?

Yes. Section 20 of the Public Protector Act specifies that every person who applies to have the Québec Ombudsman intervene must give his or her name, address and telephone number.

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Can the Québec Ombudsman have a tribunal decision overturned ?

No. The Québec Ombudsman cannot act to have a decision by a tribunal amended or overturned (for example, a decision by the Tribunal administratif du Québec, the Tribunal administratif du travail or the Régie du logement).

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News

All news

May 25 2018
Intervention report

Intervention at Argyll Hospital and Residential Centre

The Québec Ombudsman was made aware of organizational practices that resulted in the delay, and even, cancellation, of certain forms of care to the residents of Argyll Hospital and Residential Centre due to a shortage of personnel.

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May 22 2018
Investigation result

Social assistance: Recognition of a severely limited capacity for employment is long in coming

A social assistance recipient applied to be recognized as having a severely limited capacity for employment. After five months without hearing back from the Department, she complained to the Québec Ombudsman.

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