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April 17, 2014
Investigation on wait times for coroners' investigations
Further to complaints it received concerning the time associated with coroners' investigations, the Protecteur du citoyen looked into the issue fraught with adverse human and financial consequences for the loved ones of the deceased.
Consult the Special report -
February 27, 2019
Speech at the parliamentary committee concerning Bill 9
Ombudsperson Marie Rinfret before the Committee on Citizen Relations for the special consultations and public hearings on Bill 9 - Act to increase Québec’s socio-economic prosperity and adequately meet labour market needs through successful immigrant integration.
Consult the Speech -
November 27, 2018
Speech of the Ombudsperson - Tabling of the 2017-2018 Annual Report
Ombudsperson, Marie Rinfret, when tabling of the 2017-2018 Annual Report on November 29, 2018.
Consult the Speech -
April 28, 2017
Intervention report concerning Centre hospitalier de l’Université Laval du CHU de Québec — Université Laval
The Protecteur du citoyen received reports concerning the lengthy wait times for magnetic resonance imaging (MRI) at Centre hospitalier de l’Université Laval (CHUL).
Consult the Investigation conclusion -
September 15, 2016
Compensation for crime victims: the Protecteur du citoyen recommends management that is more effective and better tailored to victims’ needs
Today the Protecteur du citoyen released an investigation report presenting its findings and recommendations concerning the public compensation system for crime victims (IVAC).
Consult the News -
September 15, 2016
Compensation for crime victims: for effective and prompt management of vulnerable people
In an investigation report released on September 15, 2016, the Protecteur du citoyen homes in on the main problems concerning the public compensation system for crime victims (IVAC) and makes 33 recommendations that could be implemented without changing the current legal framework.
Consult the Special report -
January 31, 2017
Intervention report concerning Centre intégré de santé et de services sociaux de la Gaspésie
The Protecteur du citoyen received a report denouncing deficiencies in the care and services offered to Centre intégré de santé et de services sociaux de la Gaspésie users. The investigation it conducted concerned residential and long-term care centres as well as hospitals and CLSCs in the region.
Consult the Investigation conclusion -
December 1, 2015
The SAAQ must provide a better response to the home adaptation needs of severely disabled road accident victims
In a report on the Société de l’assurance automobile du Québec (SAAQ) released today, the Protecteur du citoyen calls attention to waiting periods of more than two years on average (results from a sample of 63 files handled by the SAAQ between 2012 and 2014) before the homes of severely injured persons are adapted to these people’s new condition.
Consult the News -
July 26, 2016
Can the Protecteur du citoyen intervene to have the Premier of Québec modify decisions?
No. The Protecteur du citoyen is not mandated to contest decisions by the Premier, ministers or any other elected official.
Consult the FAQ -
January 23, 2015
Can the Protecteur du citoyen have an administrative tribunal decision overturned?
No. The Protecteur du citoyen cannot act to have a decision by a tribunal amended or overturned.
Consult the FAQ
