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July 10, 2024
Holidays outside Québec : am I covered if I have a road accident?
The SAAQ insures all Quebecers injured in a road accident, whether in Québec or elsewhere. Here's what you need to know.
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May 21, 2024
Retraite Québec: don’t delay issuing amounts owing
A citizen lodged a complaint against Retraite Québec which was slow to issue her surviving spouse’s pension.
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April 2, 2024
Hospital: medically required rooms are not always billable
The relative of a citizen at the end of life lodged a complaint against a hospital that charged the citizen for his private room.
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March 18, 2024
SAAQ: no citizen should be forgotten
A road accident victim filed a complaint against the Société de l’assurance automobile du Québec (SAAQ) when it forgot to adjust his compensation.
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February 19, 2024
Social assistance: the decision must be made by the section in charge
A former detainee filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale when it turned down his social assistance application.
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January 22, 2024
CNESST: for exceptional cases, make an exception
A man injured on the job filed a complaint against the Commission des normes, de l'équité, de la santé et de la sécurité du travail. The agency was making it difficult for him to be reimbursed.
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October 30, 2023
Double compensation: agencies must ensure they convey the right information
A citizen filed a complaint against Retraite Québec, which asked her to reimburse $25,000.
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May 29, 2023
When in doubt, Student Financial Assistance must follow up as required
A student filed a complaint about Student Financial Assistance (AFE), which refused to recognize his major functional disability.
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September 5, 2023
Family allowance: if a file has changed, payments must be adjusted
A father filed a complaint against Retraite Québec, which had not issued all his family allowance.
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July 3, 2023
Employment and social solidarity: ensure that all rightful amounts are issued
A citizen filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale, which had not issued him all his special benefits.
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