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January 22, 2024
CNESST: for exceptional cases, make an exception
A man injured on the job filed a complaint against the Commission des normes, de l'équité, de la santé et de la sécurité du travail. The agency was making it difficult for him to be reimbursed.
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October 30, 2023
Double compensation: agencies must ensure they convey the right information
A citizen filed a complaint against Retraite Québec, which asked her to reimburse $25,000.
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May 29, 2023
When in doubt, Student Financial Assistance must follow up as required
A student filed a complaint about Student Financial Assistance (AFE), which refused to recognize his major functional disability.
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September 5, 2023
Family allowance: if a file has changed, payments must be adjusted
A father filed a complaint against Retraite Québec, which had not issued all his family allowance.
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July 3, 2023
Employment and social solidarity: ensure that all rightful amounts are issued
A citizen filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale, which had not issued him all his special benefits.
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April 17, 2023
Revenu Québec: do all the required checking before making cuts
A citizen complained about Revenu Québec, which had cut part of her solidarity tax credit.
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March 13, 2023
Workplace harassment: certain situations qualify you for compensation
A citizen filed a complaint against the CNESST, which refused to recognize that she was a victim of psychological harassment at work.
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November 14, 2022
Student financial assistance: do not penalize a student for her university’s mistake
A student lodged a complaint against student financial assistance, which wanted her to pay back several thousand dollars.
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May 3, 2023
Seasonal floods: resources to help you get through
Protecting your house, evacuation, post-flood paperwork… Here’s what you need to know if seasonal flooding occurs.
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February 20, 2023
People who live outside Québec: don’t pay ahead of time for care you may or may not receive
A man filed a complaint against a hospital that billed for services ahead of time without knowing whether they would really be delivered.
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