The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"I feel that the staff at a CHSLD are too informal with a relative of mine."

Other examples of staff attitude

"I have to pay back an amount I thought I was eligible for."

Other examples of financial damage

"The personal care that my father is getting at a CHSLD seems inadequate to me."

Other examples of inadequate services

"Revenu Québec is slow in issuing my tax refund."

Other examples of wait times

"I received a notice of non-payment by mistake."

Other examples of administrative errors


All news

January 19 2017
Intervention report

The Québec Ombudsman received a report denouncing numerous problems experienced by the users of Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale (CIUSSS-CN) lodged in a private boarding house. Several of the users were represented by the Curateur public.

January 17 2017
Reaction to bills and draft regulations

The Québec Ombudsman endorses the spirit of Bill 115, but it feels that the Bill is imprecise at times and needs certain improvements if it is to fully achieve its objectives.