The Québec Ombudsman
Contact us by phone
Monday to Friday
8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.
The rights and obligations of the tenants and owners of private seniors’ residences: the Québec Ombudsman’s report
In a special report released on June 16, 2016, the Québec Ombudsman shed light on the difficulties tenants in private seniors’ residences experience in having their rights upheld when they have to face off against the owner in court.
"The personal care that my mother is getting at a CHSLD seems inadequate to me."
"Retraite Québec gave me insufficient information about my pension assessment."
" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."
"I got a notice of assessment from Revenu Québec that seems unfair."
"I can’t seem to be able to have my health insurance card renewed. "