The Québec Ombudsman

Common complaints

"I received a hospital room bill that I wasn’t informed about while I was hospitalized."

 

Other examples of incomplete information

"I’m not getting all the home support hours I should have."

Other examples of inaccessible services

"I disagree with the SAAQ about the amount of compensation I should have."

 

Other examples of financial damage

"I waited more than 10 hours at the emergency room even though my condition was serious."

 

Other examples of wait times

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."

 

Other examples of inadequate services

Frequently Asked Questions

All frequently asked questions

No. To ensure personal information is protected and information is kept confidential, the Québec Ombudsman does not handle complaints on social media, even via private messenger.

A complaint to the Québec Ombudsman is usually filed by the person who personally experienced the situation for which the complaint was lodged while a report is made by someone who has witnessed shortcomings or injustice in public services.

Yes. Section 20 of the Public Protector Act specifies that every person who applies to have the Québec Ombudsman intervene must give his or her name, address and telephone number.

No. The Québec Ombudsman cannot act to have a decision by a tribunal amended or overturned (for example, a decision by the Tribunal administratif du Québec, the Tribunal administratif du travail or the Régie du logement).

News

All news

February 19 2018
Investigation result

A man’s dentures were broken during a care episode at an emergency room. Because the hospital refused to compensate the man, he complained to the Québec Ombudsman.

February 13 2018
News

Further to a request to the Québec Ombudsman by the Centrale des syndicats du Québec (CSQ), the Fédération de la Santé du Québec (FSQ-CSQ) and the Association des retraitées et retraités de l’éducation et les autres services publics du Québec (AREQ-CSQ), Ombudsperson Marie Rinfret reiterated the role of the institution.