The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"I feel that the staff at a CHSLD are too informal with a relative of mine."

Other examples of staff attitude

"I have to pay back an amount I thought I was eligible for."

Other examples of financial damage

"The personal care that my father is getting at a CHSLD seems inadequate to me."

Other examples of inadequate services

"Revenu Québec is slow in issuing my tax refund."

Other examples of wait times

"I received a notice of non-payment by mistake."

Other examples of administrative errors


All news

April 24 2017
Investigation result

A woman who immigrated to Québec recently filed a complaint with the Québec Ombudsman because she was billed for a medical consultation at a hospital emergency room. She had understood that, because she was waiting to receive her health insurance card, she would not be billed.

April 19 2017
Useful tip

The possibility of having a judgment translated from French to English, and vice-versa, is a right enshrined in legislation.