The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"The personal care that my mother is getting at a CHSLD seems inadequate to me."

Other examples of inadequate services

"Retraite Québec gave me insufficient information about my pension assessment."

Other examples of incomplete information

" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."

Other examples of infringement of rights

"I got a notice of assessment from Revenu Québec that seems unfair."

Other examples of financial damage

"I can’t seem to be able to have my health insurance card renewed. "

Other examples of wait times


All news

August 24 2016
Useful tip
Watchful of residential conditions for the elderly, the Québec Ombudsman recently published an investigation report about private seniors’ residences. Here is the second article to help you get a clearer view and to know more about your rights.
August 23 2016
Reaction to bills and draft regulations
The Québec Ombudsman presented a brief to the Committee on Institutions concerning Bill 98, an Act to amend various legislation mainly with respect to admission to professions and the governance of the professional system.