The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"The personal care that my mother is getting at a CHSLD seems inadequate to me."

Other examples of inadequate services

"Retraite Québec gave me insufficient information about my pension assessment."

Other examples of incomplete information

" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."

Other examples of infringement of rights

"I got a notice of assessment from Revenu Québec that seems unfair."

Other examples of financial damage

"I can’t seem to be able to have my health insurance card renewed. "

Other examples of wait times


All news

November 28 2016
Investigation result
A student filed a complaint with the Québec Ombudsman because the Ministère de l’Éducation et de l’Enseignement supérieur required that she pay off a debt with another Department before granting financial assistance.
November 24 2016
Reaction to bills and draft regulations
In a letter to the Committee on Institutions, the Québec Ombudsman said that it welcomed the amendments proposed in Bill 113 regarding adoption and the disclosure of information.