The Québec Ombudsman
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Tabling of the Annual Report of the Québec Ombudsman
On September 29, 2016, the Québec Ombudsman released its 2015-2016 Annual Report at the National Assembly.
In the public service sector, lengthy wait times topped the list of substantiated grounds for complaint. In health and social services, deficient service quality remained the main ground for complaints and reports.
"The personal care that my mother is getting at a CHSLD seems inadequate to me."
"Retraite Québec gave me insufficient information about my pension assessment."
" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."
"I got a notice of assessment from Revenu Québec that seems unfair."
"I can’t seem to be able to have my health insurance card renewed. "