Home | Protecteur du Citoyen

The Québec Ombudsman

Contact us by phone

1-800-463-5070

Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"I feel that the staff at a CHSLD are too informal with a relative of mine."

 

Other examples of staff attitude

" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."

 

Other examples of infringement of rights

"The CLSC didn’t warn me before it cut the number of housekeeping hours I was eligible for."

 

Other examples of incomplete information

"I don’t understand why my benefits decreased this month."

 

Other examples of financial damage

"I received a notice of non-payment by mistake."

 

Other examples of administrative errors

Frequently Asked Questions

All frequently asked questions

As soon as the Québec Ombudsman receives your complaint, it acknowledges receipt by contacting you by phone or in writing (email, letter or fax) within the next two working days.

Since May 1, 2017, you can go to the Québec Ombudsman.

No. The Québec Ombudsman is not empowered to contest decisions by the Premier, ministers or any other elected officials.

We examine the facts impartially and confidentially.

News

All news

January 16 2019
Useful tip

In most cases, yes. Here are the details for better understanding the invoice.

January 14 2019
Investigation result

In a hospital, a user had a mattress that was adapted to his condition. When he was transferred to another care unit, he was deprived of the mattress for several days. His spouse complained to the Québec Ombudsman.