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Second follow-up report
Pathways of First Nations and Inuit Children, Youth and Families in Youth Protection in Québec
The Protecteur du citoyen has released the second follow-up report on the calls for action issued by the Public Inquiry Commission on relations between Indigenous Peoples and certain public services in Québec.
Frequently Asked Questions
Make a complaint
The Office de la protection du consommateur can intervene if you are having trouble with a merchant or, more broadly, with the consumer sector.
For example, it can help you if you have problems after:
- buying or leasing a car;
- taking out a cable subscription;
- registering for a 10-lesson course.
If you are not sure, contact us and we will refer you to the right resource.
It depends on the information you request. Certain restrictions on the right of access provided for in the Act respecting Access to documents held by public bodies and the Protection of personal information or the laws applicable to the Protecteur du citoyen may limit the information that can be disclosed to you.
For more information on the specific access to information regime applicable to the Protecteur du citoyen, see the section on Access to information.
Denounce a reprehensible act
Any verbal or written information gathered by mediators in the course of their duties is confidential. This means that it is inadmissible as evidence before a judicial or administrative tribunal, unless the parties involved agree.
Important: in criminal matters, mediators may be obliged to disclose what has been revealed to them or what they have become aware of in the course of their duties if this information is necessary for the accused to receive a full and complete defence.
To find out more, see the Handling reprisal complaints page.
Yes. The Protecteur du citoyen may grant you financial assistance for the cost of conferring with the attorney of your choice if:
- You disclose a wrongdoing or want to do so;
- As a witness or respondent, you cooperate in an audit or investigation stemming from a disclosure.
The Protecteur du citoyen can also reimburse you for the cost of legal counsel if you convey information to the Autorité des marchés publics or the Commission municipale du Québec.
To find out how to proceed, see the Access to legal advice page.