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The Québec Ombudsman

Contact us by phone

1-800-463-5070

Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"I’m not getting all the home support hours I should have."

 

Other examples of inaccessible services

"My daughter, who has mental health problems, has just been expelled from the centre where she was lodged."

 

Other examples of infringement of rights

"I feel that the employee who handled my application was disrespectful."

 

Other examples of staff attitude

"Retraite Québec gave me insufficient information about my pension assessment."

 

Other examples of incomplete information

"I have to pay back an amount I thought I was eligible for."

 

Other examples of financial damage

Frequently Asked Questions

All frequently asked questions

The Québec Ombudsman cannot step in when complaints have to do with the federal government.

To protect your personal information, our online complaint form is secure. The information sent online is rigorously encrypted to prevent pirating.

No. To ensure personal information is protected and information is kept confidential, the Québec Ombudsman does not handle complaints on social media, even via private messenger.

News

All news

May 21 2019
Investigation result

A citizen asked the Direction principale des biens non réclamés to have a car moved. When the processing of her file dragged on, she complained to the Québec Ombudsman.

May 16 2019
Intervention report

The Québec Ombudsman received a report concerning Centre d’hébergement et de soins de longue durée (CHSLD) de Saint-Lambert-sur-le-Golf. Seemingly, staff turnover was high and there was a shortage of healthcare personnel. This situation allegedly affected certain aspects of assistance and hygiene care to the residents.