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Inclusive and respectful service
A specialized approach for the First Nations and Inuit
The Protecteur du citoyen has undertaken a cultural safety initiative with First Nations and Inuit.
Frequently Asked Questions
Make a complaint
Yes. If a member of your family, one of your friends or an organization cannot lodge a complaint, you can do so for them. However, if you want to be informed about the Protecteur du citoyen’s conclusions, the person or organization has to fill out the Power of Attorney form (PDF, 124 KB) for that purpose beforehand.
No. The Protecteur du citoyen cannot act to have a decision by a tribunal amended or overturned. That is why it is very important for you contact the Protecteur du citoyen BEFORE going to the administrative tribunals and agencies listed below:
- Commission d’accès à l’information;
- Conseil de la magistrature;
- Directeur des poursuites criminelles et pénales;
- Tribunal administratif du logement;
- Tribunal administratif du Québec;
- Tribunal administratif du travail.
However, we have the authority to handle complaints about the administrative functions (service quality, wait times, etc.) of these tribunals. For any questions on this subject, feel free to contact us.
Denounce a reprehensible act
No. The person in charge of ethics and integrity must refer potential whistleblowers or people wishing to file a complaint to the Protecteur du citoyen in the event of reprisals related to a disclosure.
To find out more about this person’s role, visit the Information for public bodies page (French version only) .
No. You can refuse mediation but must do so voluntarily. Mediation is a simple, free and rapid means of reaching a settlement between the two parties.
To find out more, see the Handling reprisal complaints page.