This helps us process the information and match the documents with the right complaint file. Similarly, we ask that you provide your Protecteur du citoyen file number, if you have one.
Are you a government department or health and social services employee? Please add your title, extension number, given name and surname. This will make it easier to process the file.
When you send documents using the document transmission form for a file that is being processed, if possible, indicate:
This information is useful for your request to be handled properly.
You can also use the available space to add any extra information.
Your complaint is transmitted to the Protecteur du citoyen and a message confirming that it has sent is displayed on the screen. You can print this confirmation (by printing the Web page from your browser). You can also save a copy of the form you just sent for your records.
In the summary of your complaint (STEP 2 of the form), specify that the phone number is international and indicate the number. Then at Step 3 of the contact information, enter a series of ten digits (e.g. 000 000 0000) in the mandatory field to be able to go on to Step 4.
Yes. As long as you have not sent the online complaint form, you can go back to the preceding section by clicking on PREVIOUS STEP to edit the fields or add information.
At STEP 4 (confirmation), the entire completed form is displayed. You can still edit the entries for any of the steps and save your changes before sending the form.
Our web forms are secure, so your personal information is protected. Online information is heavily encrypted to prevent hacking.
What’s more, your complaint will be handled confidentially. Your personal information is always protected and is only available to those authorized to see it as part of their job.
Check your browser
Our site is designed to function with most PC or Mac browsers. We recommend that you always use the latest version. If you use an older version, certain functionalities may not be available, such as sending attachments with secure web forms.
Recommended browsers:
Operating systems recommended for mobiles and tablets:
Check the format and size of your documents
To ensure secure transmission, the web form automatically blocks files that could be dangerous or corrupted or that are too large. Note that the size of any file must not exceed 5 MB. The combined size of all attached documents must not exceed 75 MB.
Only files ending in the following extensions are authorized: .avi .bmp .cda .doc .docx .docm .dot .gif .htm .html .jpeg .jpg .mht .mp3 .mp4 .mpeg .mpg .msg .pdf .png .pps .ppsx .ppt .pptm .pptx .rtf .tif .tiff .txt .wav .wma .wmv .wpl .wps .xls .xlsm .xlsx and .xps.
If you continue to have difficulties, contact us.
