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October 20, 2025
Residential adaptation: Obtain all relevant information before confirming the reimbursement
A citizen filed a complaint against the Société d’habitation du Québec, which had refused to reimburse her for the repair of her garage door.
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September 22, 2025
CHSLD: Keep legal representatives informed
A man filed a complaint against a CHSLD for failing to provide him with important information on a relative.
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June 9, 2025
Provide clear information to citizens to prevent errors
A citizen files a complaint against the Commission de protection du territoire agricole du Québec for refusing to reimburse her.
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January 23, 2025
Intervention with certain CHSLDs in the Estrie region
According to a report, there were shortcomings in the services provided by certain CHSLDs in the Estrie region. The Protecteur du citoyen decided to intervene.
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June 3, 2024
The DYP's expectations must be clearly explained to the parents concerned
A mother filed a complaint against the Director of Youth Protection because her intervention plan was incomplete.
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July 2, 2024
Student financial assistance: be flexible when it comes to applications processed late
A citizen filed a complaint against Student Financial Assistance (AFE), which had been late to respond to his application.
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October 23, 2023
Home palliative care: give informal caregivers proper support
A woman filed a complaint against a health network agency that had failed to give her proper support when she was caring for her dying spouse at home.
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October 10, 2023
Childcare proposal: don’t create false hopes
A person filed a complaint against the Ministère de la Famille because it had provided contradictory information.
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June 26, 2023
Hospital: comply with the agreements made with the family
A man complained about a hospital which had not informed him before his father was transferred to a residence.
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September 6, 2022
CLSC: the importance of keeping citizens informed
A mother filed a complaint against a CLSC which had not given her son proper support.
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