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December 8, 2025
Financial assistance: online information must be clear to avoid confusion
A man files a complaint against the Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs for refusing to grant him financial assistance under the Chauffez vert program.
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October 20, 2025
Residential adaptation: Obtain all relevant information before confirming the reimbursement
A citizen filed a complaint against the Société d’habitation du Québec, which had refused to reimburse her for the repair of her garage door.
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September 22, 2025
CHSLD: Keep legal representatives informed
A man filed a complaint against a CHSLD for failing to provide him with important information on a relative.
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June 9, 2025
Provide clear information to citizens to prevent errors
A citizen files a complaint against the Commission de protection du territoire agricole du Québec for refusing to reimburse her.
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January 23, 2025
Intervention with certain CHSLDs in the Estrie region
According to a report, there were shortcomings in the services provided by certain CHSLDs in the Estrie region. The Protecteur du citoyen decided to intervene.
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June 3, 2024
The DYP's expectations must be clearly explained to the parents concerned
A mother filed a complaint against the Director of Youth Protection because her intervention plan was incomplete.
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July 2, 2024
Student financial assistance: be flexible when it comes to applications processed late
A citizen filed a complaint against Student Financial Assistance (AFE), which had been late to respond to his application.
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October 23, 2023
Home palliative care: give informal caregivers proper support
A woman filed a complaint against a health network agency that had failed to give her proper support when she was caring for her dying spouse at home.
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October 10, 2023
Childcare proposal: don’t create false hopes
A person filed a complaint against the Ministère de la Famille because it had provided contradictory information.
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June 26, 2023
Hospital: comply with the agreements made with the family
A man complained about a hospital which had not informed him before his father was transferred to a residence.
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