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April 27, 2026
Paratransit: be sure to check with the person concerned before booking
A man files a complaint against a rehabilitation centre that booked him a very expensive paratransit services.
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March 16, 2026
Application for financial assistance: use the appropriate means of communication when contacting citizens
A citizen files a complaint against the Ministère de l’Emploi et de la Solidarité sociale for denying her application for financial assistance.
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March 9, 2026
Home support: certain situations may affect the allowances granted
A man files a complaint against a CLSC that refuses to grant an allowance promoting independence at home to his spouse and caregiver.
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December 8, 2025
Financial assistance: online information must be clear to avoid confusion
A man files a complaint against the Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs for refusing to grant him financial assistance under the Chauffez vert program.
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January 12, 2026
Hospital: provide clear information to people who want to change their room selection
A woman files a complaint against a hospital that billed her for a room she did not wish to occupy.
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October 20, 2025
Residential adaptation: Obtain all relevant information before confirming the reimbursement
A citizen filed a complaint against the Société d’habitation du Québec, which had refused to reimburse her for the repair of her garage door.
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June 9, 2025
Provide clear information to citizens to prevent errors
A citizen files a complaint against the Commission de protection du territoire agricole du Québec for refusing to reimburse her.
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October 28, 2024
SAAQclic: when a mistake is made, citizens must be reimbursed quickly
A citizen lodged a complaint against the SAAQ, which debited more than $500 for no reason.
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July 2, 2024
Student financial assistance: be flexible when it comes to applications processed late
A citizen filed a complaint against Student Financial Assistance (AFE), which had been late to respond to his application.
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November 20, 2024
Filing a complaint after a sexual assault: what you can do
If you’ve been subjected to sexual violence, it’s up to you to decide whether to lodge a complaint. There’s no time limit for doing so, and there are legal remedies available.
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