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December 8, 2025
Financial assistance: online information must be clear to avoid confusion
A man files a complaint against the Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs for refusing to grant him financial assistance under the Chauffez vert program.
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October 20, 2025
Residential adaptation: Obtain all relevant information before confirming the reimbursement
A citizen filed a complaint against the Société d’habitation du Québec, which had refused to reimburse her for the repair of her garage door.
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June 9, 2025
Provide clear information to citizens to prevent errors
A citizen files a complaint against the Commission de protection du territoire agricole du Québec for refusing to reimburse her.
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October 28, 2024
SAAQclic: when a mistake is made, citizens must be reimbursed quickly
A citizen lodged a complaint against the SAAQ, which debited more than $500 for no reason.
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July 2, 2024
Student financial assistance: be flexible when it comes to applications processed late
A citizen filed a complaint against Student Financial Assistance (AFE), which had been late to respond to his application.
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November 20, 2024
Filing a complaint after a sexual assault: what you can do
If you’ve been subjected to sexual violence, it’s up to you to decide whether to lodge a complaint. There’s no time limit for doing so, and there are legal remedies available.
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September 3, 2024
CNESST: when a mistake is noticed, it must be corrected without delay
A worker filed a complaint against the CNESST, which refused to quickly correct an error in her tax slip.
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July 10, 2024
Holidays outside Québec : am I covered if I have a road accident?
The SAAQ insures all Quebecers injured in a road accident, whether in Québec or elsewhere. Here's what you need to know.
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May 21, 2024
Retraite Québec: don’t delay issuing amounts owing
A citizen lodged a complaint against Retraite Québec which was slow to issue her surviving spouse’s pension.
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April 2, 2024
Hospital: medically required rooms are not always billable
The relative of a citizen at the end of life lodged a complaint against a hospital that charged the citizen for his private room.
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