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June 9, 2025
Provide clear information to citizens to prevent errors
A citizen files a complaint against the Commission de protection du territoire agricole du Québec for refusing to reimburse her.
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October 28, 2024
SAAQclic: when a mistake is made, citizens must be reimbursed quickly
A citizen lodged a complaint against the SAAQ, which debited more than $500 for no reason.
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July 2, 2024
Student financial assistance: be flexible when it comes to applications processed late
A citizen filed a complaint against Student Financial Assistance (AFE), which had been late to respond to his application.
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November 20, 2024
Filing a complaint after a sexual assault: what you can do
If you’ve been subjected to sexual violence, it’s up to you to decide whether to lodge a complaint. There’s no time limit for doing so, and there are legal remedies available.
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September 3, 2024
CNESST: when a mistake is noticed, it must be corrected without delay
A worker filed a complaint against the CNESST, which refused to quickly correct an error in her tax slip.
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July 10, 2024
Holidays outside Québec : am I covered if I have a road accident?
The SAAQ insures all Quebecers injured in a road accident, whether in Québec or elsewhere. Here's what you need to know.
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May 21, 2024
Retraite Québec: don’t delay issuing amounts owing
A citizen lodged a complaint against Retraite Québec which was slow to issue her surviving spouse’s pension.
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April 2, 2024
Hospital: medically required rooms are not always billable
The relative of a citizen at the end of life lodged a complaint against a hospital that charged the citizen for his private room.
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March 18, 2024
SAAQ: no citizen should be forgotten
A road accident victim filed a complaint against the Société de l’assurance automobile du Québec (SAAQ) when it forgot to adjust his compensation.
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February 19, 2024
Social assistance: the decision must be made by the section in charge
A former detainee filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale when it turned down his social assistance application.
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