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January 23, 2023
Taxes: make sure that your accountant is reliable
A person filed a complaint against Revenu Québec when it failed to correct information in his tax return.
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October 17, 2022
IVAC: help strengthen the feeling of safety
A woman filed a complaint against the Direction générale de l’indemnisation des victimes d’actes criminels, which had refused to reimburse her for installing a surveillance camera.
Consult the Cas vécu -
November 29, 2021
Ministère de l’Éducation: react quickly based on the school calendar
A student learned that she no longer qualified for instruction in English. Her father took steps for her to at least finish secondary school in English. When he had not heard back by the start of the school year, he contacted the Protecteur du citoyen.
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September 24, 2020
2019-2020 Annual Report
… Quality of the living environment Administrative inflexibility/errors …
Consult the Rapport annuel -
September 26, 2019
2018-2019 Annual Report
… Quality of the living environment Administrative inflexibility/errors …
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September 26, 2019
Speech of the Ombudsperson - Tabling of the 2018-2019 Annual Report
Ombudsperson, Marie Rinfret, when tabling of the 2018-2019 Annual Report on September 26, 2019.
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February 27, 2019
Speech at the parliamentary committee concerning Bill 9
Ombudsperson Marie Rinfret before the Committee on Citizen Relations for the special consultations and public hearings on Bill 9 - Act to increase Québec’s socio-economic prosperity and adequately meet labour market needs through successful immigrant integration.
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November 27, 2018
Speech of the Ombudsperson - Tabling of the 2017-2018 Annual Report
Ombudsperson, Marie Rinfret, when tabling of the 2017-2018 Annual Report on November 29, 2018.
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September 15, 2016
Compensation for crime victims: for effective and prompt management of vulnerable people
In an investigation report released on September 15, 2016, the Protecteur du citoyen homes in on the main problems concerning the public compensation system for crime victims (IVAC) and makes 33 recommendations that could be implemented without changing the current legal framework.
Consult the Rapport spécial -
September 15, 2016
Compensation for crime victims: the Protecteur du citoyen recommends management that is more effective and better tailored to victims’ needs
Today the Protecteur du citoyen released an investigation report presenting its findings and recommendations concerning the public compensation system for crime victims (IVAC).
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