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October 17, 2022
IVAC: help strengthen the feeling of safety
A woman filed a complaint against the Direction générale de l’indemnisation des victimes d’actes criminels, which had refused to reimburse her for installing a surveillance camera.
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August 22, 2022
Revenu Québec: be careful to get the name right
A woman filed a complaint against Revenu Québec, which refused to correct her name on official documents.
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June 20, 2022
The SAAQ: check whether the traffic accident caused new medication to be prescribed
A man’s health problems worsened after a traffic accident. The man bought the medication prescribed to relieve him, but the Société de l’assurance automobile du Québec refused to reimburse him. He complained to the Protecteur du citoyen.
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May 30, 2022
A work-related accident or a crime: the compensation systems do not always match up
A man who had been injured on the job was assaulted and was compensated for the crime. However, the man noticed that he was not getting certain payments he had been receiving before the assault. He complained to the Protecteur du citoyen.
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May 24, 2022
If parents have the right to see their children, they shouldn’t be deprived of it
A father lost custody of his children, but he wanted to see them. A community organization put him on a waiting list for supervised visits. However, his file was closed before he even got a chance to see them. He complained to the Protecteur du citoyen.
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April 25, 2022
Reimbursements for insulin pumps: consider the steps taken at the time
A diabetic woman took steps to be registered for the Insulin Pump Access Program. When she learned that her application had not reached its destination, it was too late to re-apply. She complained to the Protecteur du citoyen.
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March 14, 2022
Crime victims: sometimes services have to be customized
A crime victim contacted the Direction générale de l’indemnisation des victimes d’actes criminels. The agency authorized psychological counselling but refused to allow the sessions to be held by phone. The victim, who had mobility problems, complained to the Protecteur du citoyen.
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November 29, 2021
Ministère de l’Éducation: react quickly based on the school calendar
A student learned that she no longer qualified for instruction in English. Her father took steps for her to at least finish secondary school in English. When he had not heard back by the start of the school year, he contacted the Protecteur du citoyen.
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October 18, 2021
Unauthorized work in a wetland: the Ministère de l’Environnement must pay attention to context
A woman had some backfilling done. The Ministère de l’Environnement et de la Lutte contre les changements climatiques said that she was not authorized to do so and demanded that she restore the site to its original condition, even though the municipality had told her she could go ahead with the work. She complained to the Protecteur du citoyen.
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September 24, 2020
2019-2020 Annual Report
… Quality of the living environment Administrative inflexibility/errors …
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