HOLIDAY SEASON
Please note that our offices will be closed from December 24 to 26, 2024 and from December 31, 2024 to January 2, 2025. To file a complaint or to make a disclosure, please use our online forms that are available at all times.
The Protecteur du citoyen’s services are free and confidential. Our online forms are secure so that your information is kept confidential.
FILE A COMPLAINT
Questions before filing a complaint?
You can call us or use our online call-back form to choose the time that suits you best. Note: the call-back form is only intended for your first contact with us. If you have already sent a complaint form, please do not use the call-back form.
To file a complaint
Use our complaint form available any time:
Or contact us by phone:
- Toll-free across Québec: 1-800-463-5070
- Québec City: 418 643-2688
Our telephone services are available from Monday to Friday from 8:30 a.m to 4:30 p.m.
To track your file
If you want to track your file, please call us directly.
To send documents
For secure transmission of documents for a complaint being processed by the Protecteur du citoyen:
Contact Information
Reception and mailing address (Quebec City office only) :
Protecteur du citoyen
800, place D’Youville, 19e étage
Québec (Québec) G1R 3P4
Our offices are open Monday to Friday from 8:30 a.m. to noon and from 1 p.m. to 4:30 p.m.
Fax: 1-866-902-7130
Email address: protecteur@protecteurducitoyen.qc.ca
WHISTLEBLOWERS
To disclose
Do you want to report a wrongdoing that has occurred or is about to occur within a public body? Use our disclosure form at any time.
Or contact us by phone at 1-800-463-5070 from Monday to Friday from 8:30 a.m to 4:30 p.m.
To file a complaint about reprisal
Do you feel that you have suffered reprisal after reporting wrongdoing or cooperating in an investigation? Call us or use our reprisal complaint form:
Under certain conditions, whistleblowers can receive financial assistance from us for the legal counsel of their choice. People who cooperate in an audit or investigation, or who feel they have suffered reprisal, also qualify.
