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2024-2025 Annual Report
Listening to citizens: an essential duty and challenge for public services
The Protecteur du citoyen tabled its Annual Report at the National Assembly. Discover its main findings for the year 2024-2025.
Frequently Asked Questions
Make a complaint
Yes. You can ask the Protecteur du citoyen for its help even if you are not a Canadian citizen or do not have permanent resident status.
For example, you can file a complaint if you want to immigrate to Québec, so long as your complaint concerns a public service of the Government of Québec, in other words, a department, an agency or a health and social services institution.
The Protecteur du citoyen cannot act concerning complaints against health professionals (physicians, medical residents, pharmacists, dentists).
If the health professional you want to complain about works for an institution (CISSS or CIUSSS):
- Go to the service quality and complaints commissioner. The complaint assistance and support centre (CAAP) in your region can help you.
- The commissioner forwards your complaint to the institution’s medical examiner.
- If you disagree with the medical examiner’s conclusions, you can complain to the institution’s review committee.
If the acts you questioned occurred in private practice, you have to go one of the following professional orders:
Denounce a reprehensible act
Any natural or legal person can be the perpetrator of reprisal, whether your employer, your manager or a co-worker. It could also be a member of another organization, whether public or private, or a member of your community, a neighbour or a fellow citizen.
For examples of reprisals, see What is reprisal?.
If we feel that the disclosure is admissible, we carry out an audit to determine whether an investigation is warranted. Then if we consider that there is no reason to go any further, we will inform you of this in writing. There is a 60-day time frame for completing the audit and analysis.
If we decide to investigate, we commit to doing all we can to complete the investigation within 18 months of the first contact with our investigative team. You will be notified as soon as handling of the disclosure is completed.
See the Service Statement and Handling disclosures pages to find out more about our investigation process.