February 13, 2018

"Organizational mistreatment" in Québec’s health institutions - Reminder of the Québec Ombudsman’s role

Québec City, February 13, 2018 – At a news conference this morning, the Centrale des syndicats du Québec (CSQ), the Fédération de la Santé du Québec (FSQ-CSQ) and the Association des retraitées et retraités de l’éducation et les autres services publics du Québec (AREQ-CSQ) asked Ombudsperson Marie Rinfret to conduct "an investigation into organizational mistreatment in Québec’s health institutions."

Madam Rinfret pointed out that the Québec Ombudsman is an independent and impartial institution that intervenes further to complaints and reports and on its own initiative. 

"We already carry out health and social services investigations to ensure that users’ rights are upheld," she emphasized, "regardless of institutions’ organizational situations. Our findings and recommendations are made public, particularly in our intervention reports, special reports and annual reports, available on our website."

The Québec Ombudsman carries out investigations privately in order to protect those who request its services. It therefore cannot confirm or deny that an investigation is underway. The Ombudsperson will not grant any interviews on this topic.

The Québec Ombudsman is a second level of recourse when it comes to handling complaints concerning the health and social services network. Citizens must first approach the service quality and complaints commissioner of the institution in question.

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Tania-Kim Milot, Communication Adviser
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