The Québec Ombudsman received a report concerning Centre d’hébergement et de soins de longue durée (CHSLD) de Saint-Lambert-sur-le-Golf. Seemingly, staff turnover was high and there was a shortage of healthcare personnel. This situation allegedly affected certain aspects of assistance and hygiene care to the residents.
The Québec Ombudsman was made aware of organizational practices that resulted in the delay, and even, cancellation, of certain forms of care to the residents of Argyll Hospital and Residential Centre due to a shortage of personnel.
The Québec Ombudsman received reports concerning the quality of care, services and the environment at C.H.S.L.D. Jean XXIII inc., a non-contractual residential and long-term care centre (CHSLD) located in the Montréal region.
In an intervention report released on May 15, 2018, the Québec Ombudsman described certain flaws in the system established in 2016 by the Ministère de la Santé et des Services sociaux to promote access to a family doctor.