Intervention reports | Protecteur du Citoyen

Intervention reports

Our intervention reports concern only the health and social services network. We produce them on our own initiative or further to a report.

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  1. June 20 2019

    The Québec Ombudsman was informed of water shortages that compromised the quality of care at Inukjuak CLSC, in Nunavik.

  2. May 16 2019

    The Québec Ombudsman received a report concerning Centre d’hébergement et de soins de longue durée (CHSLD) de Saint-Lambert-sur-le-Golf. Seemingly, staff turnover was high and there was a shortage of healthcare personnel. This situation allegedly affected certain aspects of assistance and hygiene care to the residents.

  3. November 13 2018

    The Québec Ombudsman received a report concerning emergency services at Hôpital d’Amqui (Centre intégré de santé et de services sociaux (CISSS) du Bas-Saint-Laurent).

  4. November 7 2018

    The Québec Ombudsman was informed that many people had been waiting for a long time for MRI tests or CT scans at Centre hospitalier de l’Université de Montréal (CHUM).

  5. October 30 2018

    The Québec Ombudsman received a report describing flaws in medication management at protection and rehabilitation centres for youth with social maladjustments.

  6. June 28 2018

    The Québec Ombudsman received reports concerning multiple failings in the quality of the services and the living environment at an intermediate resource.

  7. June 26 2018

    The Québec Ombudsman received a report concerning failings in the planning of the opening, and then the closure, of Résidence Yellen inc., an intermediate resource.

  8. May 25 2018

    The Québec Ombudsman was made aware of organizational practices that resulted in the delay, and even, cancellation, of certain forms of care to the residents of Argyll Hospital and Residential Centre due to a shortage of personnel.

  9. May 23 2018

    The Québec Ombudsman received reports concerning the quality of care, services and the environment at C.H.S.L.D. Jean XXIII inc., a non-contractual residential and long-term care centre (CHSLD) located in the Montréal region.

  10. May 15 2018

    In an intervention report released on May 15, 2018, the Québec Ombudsman described certain flaws in the system established in 2016 by the Ministère de la Santé et des Services sociaux to promote access to a family doctor.