Intervention reports | Protecteur du Citoyen

Intervention reports

Our intervention reports concern only the health and social services network. We produce them on our own initiative or further to a report.

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  1. May 15 2018

    In an intervention report released on May 15, 2018, the Québec Ombudsman described certain flaws in the system established in 2016 by the Ministère de la Santé et des Services sociaux to promote access to a family doctor.

  2. May 10 2018

    The Québec Ombudsman received a report concerning failings in the services offered by Le 1313 Chomedey, a private seniors’ residence.

  3. May 7 2018

    The Québec Ombudsman received a report concerning failings in the care and services provided at Résidence Bellerive, a private seniors’ residence under agreement with Centre intégré universitaire de santé et de services sociaux de l’Est-de-l’Île-de-Montréal.

  4. April 18 2018

    In an intervention report released on April 18, 2018, the Québec Ombudsman criticized the disparities in billing for hospital rooms.

  5. December 11 2017

    The Québec Ombudsman received a report concerning, among other things, financial solicitation of the people living at Fondation Aube Nouvelle, a private seniors’ residence in the Beauce region.

  6. November 13 2017

    The Québec Ombudsman received a report concerning the process of accessing a place in a public residential resource on the territory of Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale.

  7. November 7 2017

    The Québec Ombudsman received a report about various problems at a private seniors’ residence, Domaine La Marguerite, located in Rimouski. The investigation confirmed that certain failings existed.

  8. November 3 2017

    The Québec Ombudsman received a report about shortcomings in the quality of the care and services provided at a residence that houses people who receive services from Centre intégré de santé et de services sociaux des Laurentides.

  9. October 17 2017

    The Québec Ombudsman received a report concerning the hasty transfer of a person with an intellectual disability to a new residential resource.

  10. October 13 2017

    Further to several reports received, the Québec Ombudsman conducted an investigation into shortcomings at the emergency rooms of Hôpital de Hull and Hôpital de Gatineau.