Intervention reports | Protecteur du Citoyen

Intervention reports

Our intervention reports concern only the health and social services network. We produce them on our own initiative or further to a report.

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  1. June 28 2018

    The Québec Ombudsman received reports concerning multiple failings in the quality of the services and the living environment at an intermediate resource.

  2. June 26 2018

    The Québec Ombudsman received a report concerning failings in the planning of the opening, and then the closure, of Résidence Yellen inc., an intermediate resource.

  3. May 25 2018

    The Québec Ombudsman was made aware of organizational practices that resulted in the delay, and even, cancellation, of certain forms of care to the residents of Argyll Hospital and Residential Centre due to a shortage of personnel.

  4. May 23 2018

    The Québec Ombudsman received reports concerning the quality of care, services and the environment at C.H.S.L.D. Jean XXIII inc., a non-contractual residential and long-term care centre (CHSLD) located in the Montréal region.

  5. May 15 2018

    In an intervention report released on May 15, 2018, the Québec Ombudsman described certain flaws in the system established in 2016 by the Ministère de la Santé et des Services sociaux to promote access to a family doctor.

  6. May 10 2018

    The Québec Ombudsman received a report concerning failings in the services offered by Le 1313 Chomedey, a private seniors’ residence.

  7. May 7 2018

    The Québec Ombudsman received a report concerning failings in the care and services provided at Résidence Bellerive, a private seniors’ residence under agreement with Centre intégré universitaire de santé et de services sociaux de l’Est-de-l’Île-de-Montréal.

  8. April 18 2018

    In an intervention report released on April 18, 2018, the Québec Ombudsman criticized the disparities in billing for hospital rooms.

  9. December 11 2017

    The Québec Ombudsman received a report concerning, among other things, financial solicitation of the people living at Fondation Aube Nouvelle, a private seniors’ residence in the Beauce region.

  10. November 13 2017

    The Québec Ombudsman received a report concerning the process of accessing a place in a public residential resource on the territory of Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale.