The Québec Ombudsman learned that someone who had just registered with a family doctor had to start the process of registering on the Québec Family Doctor Finder (GAMF) from scratch. The Québec Ombudsman decided to intervene on its own initiative.
The Québec Ombudsman received a report concerning Centre d’hébergement et de soins de longue durée (CHSLD) de Saint-Lambert-sur-le-Golf. Seemingly, staff turnover was high and there was a shortage of healthcare personnel. This situation allegedly affected certain aspects of assistance and hygiene care to the residents.
The Québec Ombudsman was made aware of organizational practices that resulted in the delay, and even, cancellation, of certain forms of care to the residents of Argyll Hospital and Residential Centre due to a shortage of personnel.