Making a report
If you see a situation that worries you or seems to indicate that there have been shortcomings or injustice in public services, whether a government department or agency or an institution within the health and social services network, you can ask the Québec Ombudsman to intervene directly for the well-being of the people concerned. Following the report, the Québec Ombudsman goes on to decide whether or not an investigation is needed.
You can report a situation using our online form or by phone at 1-800-463-5070 (toll-free).
Your report must contain:
- a description of the situation and the date of the events;
- if possible, information for identifying the user(s) concerned;
- the name of the institution concerned;
- the name and contact information of the person(s) reporting the situation.