This content is intended for the public covered by the exceptions of the Charter of the French language and its regulations. If you read on, you confirm that one of these exceptions applies to you.
The Protecteur du citoyen collects those informations for statistical and continuous amelioration of their services purposes.
Your answers remain strictly confidential and they wont have any effect on the processing of your complaint.
If you want to add the contact information of a person whom you contacted or who handled your file, click on ADD ANOTHER PERSON and the extra fields will appear.
Does the count of characters indicate that you have exceeded the maximum number while your text seems to respect the limit? Before you copy/paste your text in the Summary field, be sure to remove any formatting (ideally by saving it in .txt format). Texts copied/pasted from Word software often include invisible tags that increase the number of characters.
If you are having trouble attaching documents, go read our FAQ.
This information enables us to contact you as quickly as possible and ensures that your file is processed adequately. Note that this is in accordance with section 20 of the Public Protector Act.
Do you have a phone number abroad? On step 3 of the contact information section, enter this series of 10 numberrs: 000 000 0000. We will use your email address to contact you.
This information is only used for purposes of identification.
Enter your birth date in this order: Day (DD) Month (MM) Year (YYYY). For example: 01 10 1965 (October 1st 1965)
As long as you have not sent the form, you can return to the previous section by clicking on PREVIOUS STEP to change the information in the fields or to add information.
Note that at step 4, the form you filled out will be displayed in full. It will still be possible for you to edit the information at any of the steps and to save your changes before sending your form.
Obviously, once the form has been sent, you cannot edit it. Wait until we contact you to confirm the information. You can tell us about any changes at that time.
Your complaint will be sent to the Québec Ombudsman and a confirmation message will be displayed on the screen. You can print this message by printing the Web page from your browser. You can also save a copy of the form for your personal records.
As soon as the Québec Ombudsman has received your complaint form, it acknowledges receipt by contacting you be phone within the following two working days.
Then, if your complaint falls within the Québec Ombudsman’s jurisdiction (in other words, if the Québec Ombudsman can intervene), it begins its investigation of all the organizations concerned. When the conclusions arising from the investigation have been reached, it will inform you either in writing or verbally, regardless of whether the complaint was substantiated or unsubstantiated or whether or not recommendations were made.
If your complaint does not fall within our jurisdiction and, as a result, we cannot process it, we will help you find the appropriate resource or recourse.
2 working days:
Time frame before first contact – verbal or written acknowledgement of receipt – handled by the Québec Ombudsman or referred to the appropriate resource if your complaint does not fall within our jurisdiction.
Between 10 and 31 working days:
Average time frame for processing a complaint about the public service.
60 working days or more:
Average time frame for processing a complaint about health and social services institutions.
The Protecteur du citoyen invites people who self-identify as members of the First Nations or Inuit to indicate it in this form, on a voluntary basis. With the information obtained, the Protecteur du citoyen could:
Note that your answers will be remain strictly confidential and that they will not influence the handling of your request.
