Annual reports

In its 2024-2025 Annual Report, tabled today at the National Assembly, the Protecteur du citoyen presents its clearly stronger role in addressing disclosures of wrongdoing and protection of whistleblowers.

The Ombudsperson, Marc-André Dowd, tabled the 2024-2025 Annual Report of the Protecteur du citoyen at the National Assembly. He denounces the fact that communication is too often broken between users and their loved ones, on the one hand, and the health and social services network, on the other.

In his 2023-2024 Annual Report, Ombudsperson Marc-André Dowd emphasizes the central role played by public services in the lives of citizens, be it for claims for compensation, declaring a birth or death, or finding a place in childcare, to name but a few. Public service clients should always be at the top of government priorities.

As part of its investigations, the Protecteur du citoyen heard from many health and social services workers who have no choice but to provide only essential services due to lack of time and resources, compassion fatigue, and staff turnover. As a result, users could very well be reduced to their clinical profile.

In his 2023-2024 Annual Report, Ombudsperson Marc-André Dowd reiterates that the shortage of labour in detention facilities is at the root of major breaches of prisoners' rights.

In his 2023-2024 Annual Report, Ombudsperson Marc-André Dowd presents various breaches of integrity by Québec’s public bodies, mainly irregularities concerning remuneration, hiring, staff management, contract awarding, and expenses.

In his 2022-2023 Annual Report, Marc-André Dowd stresses the importance for public authorities to embrace technology in order to increase access to their services. However, public bodies must make it a priority not to leave anyone behind.