Need help? Know who to contact.
The Québec Ombudsman handles complaints concerning the public services offered by the Government of Québec and the institutions within the health and social services network. For all other problems, here are the organizations you should know about, based on concrete examples.
- Problem with a merchant?
The Office de la protection du consommateur defends your rights as a consumer.
- Do you believe that you were fired without just cause?
The Commission des normes, de l’équité, de la santé et de la sécurité du travail can intervene if an employer violates the standards of the Act respecting labour standards.
- Have you been denied access to a job because of your ethnicity?
The Commission des droits de la personne et des droits de la jeunesse handles complaints from people who feel that they have suffered discrimination, harassment or exploitation within the meaning of the Charter of Human Rights and Freedoms.
- Has a health institution refused to let you have your file?
The Commission d’accès à l’information is mandated to act if a government department or agency has rendered a questionable decision concerning access to public documents and the protection of personal information.
- Do you feel that your child is not getting the rehabilitation services he or she needs?
The service quality and complaints commissioner is tasked to receive any complaint concerning the services delivered by an institution or community organization within the health and social services network.
If you are dissatisfied the Commissioner’s services or have not gotten a reply within 45 days of the Commissioner’s receipt of your application, you can then turn to the Québec Ombudsman as the second level of recourse.
- Are you having trouble putting your complaint together?
Complaints assistance centres (CAAPs) help people who want to lodge a complaint concerning a health and social services institution or agency.
Other useful resources
- The Information and Referral Centre of Greater Montreal and 2-1-1 respectively offer information about social and community services in Montréal and in the different regions of Québec.
- Info-Santé 8-1-1 is a hotline for access to nurses for non-urgent health problems. The service also provides access to free and confidential consultation and referral for health questions, 24/7.
- Depending on the region, either Community Justice Centres or the Clinique juridique Juripop and Pro Bono Québec offer legal information and support free of charge or at reduced cost.
- Québec crisis centres intervene in situations of distress, whether related to a mental health problem or not. They offer short-term shelter, a 24/7 hotline and community follow-up.
This list is far from exhaustive. If you’re uncertain or have questions, feel free to contact the Québec Ombudsman, either to discuss a complaint about public services or to be referred to the right place to get the required assistance.