The Québec Ombudsman

Common complaints

"I received a notice of non-payment by mistake."


Other examples of administrative errors

"Revenu Québec is slow in issuing my tax refund."


Other examples of wait times

"I feel that the staff at a CHSLD are too informal with a relative of mine."


Other examples of staff attitude

" The CNESST has refused to reimburse for the cost of my medication."


Other examples of financial damage

" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."


Other examples of infringement of rights

Frequently Asked Questions

All frequently asked questions

Since May 1, 2017, you can go to the Québec Ombudsman.

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As soon as the Québec Ombudsman receives your complaint, it acknowledges receipt by contacting you by phone or in writing (email, letter or fax) within the next two working days.


All news

December 11 2017
Intervention report

The Québec Ombudsman received a report concerning, among other things, financial solicitation of the people living at Fondation Aube Nouvelle, a private seniors’ residence in the Beauce region.

December 11 2017
Investigation result

After receiving home support for 20 years, a woman with multiple sclerosis was no longer considered eligible for the assistance program. She complained to the Québec Ombudsman.