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The Québec Ombudsman

Contact us by phone

1-800-463-5070

Monday to Friday

8:30 a.m. to 4:30 p.m.

Common complaints

"I waited more than 10 hours at the emergency room even though my condition was serious."

 

Other examples of wait times

"I feel that the staff at a CHSLD are too informal with a relative of mine."

 

Other examples of staff attitude

"I got a notice of assessment from Revenu Québec that seems unfair."

 

Other examples of financial damage

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."

 

Other examples of inadequate services

"I received a notice of non-payment by mistake."

 

Other examples of administrative errors

Frequently Asked Questions

All frequently asked questions

Yes. You can ask the Québec Ombudsman for its help even if you are not a Canadian citizen or have permanent resident status.

We examine the facts impartially and confidentially.

The Québec Ombudsman cannot step in when complaints have to do with the federal government.

Yes. Section 20 of the Public Protector Act specifies that every person who applies to have the Québec Ombudsman intervene must give his or her name, address and telephone number.

News

All news

October 9 2019
Useful tip

The Individual and Family Assistance Regulation was amended. Find out more about what has changed.

October 7 2019
Investigation result

For two months, a student tried to call student financial assistance. When all her attempts failed, she complained to the Québec Ombudsman.