If we feel that the disclosure is admissible, we carry out an audit to determine whether an investigation is warranted. Then if we consider that there is no reason to go any further, we will inform you of this in writing. There is a 60-day time frame for completing the audit and analysis. If we decide to investigate, we commit to doing all we can to complete the investigation within 12 months. You will be notified as soon as handling of the disclosure is completed.
For information about our deadline commitments, see our Service Statement.