Investigation procedure

If we feel that the disclosure is admissible, we carry out an audit to determine whether an investigation is warranted. Then if we consider that there is no reason to go any further, we will inform you of this in writing. There is a 60-day time frame for completing the audit and analysis. If we decide to investigate, we commit to doing all we can to complete the investigation within 18 months of the first contact with our investigative team. You will be notified as soon as handling of the disclosure is completed.

For information about our deadline commitments, see our Service Statement.

At the end of the audit or investigation, the Québec Ombudsman must report its conclusions to the highest ranking administrative official within the public body concerned by the disclosure.

If the wrongdoing proves to be founded, we release the outcome of the investigation if the identity of the whistleblower can be protected and he or she can be protected from reprisal.

However, confidential or sensitive information will be protected. Furthermore, Québec Ombudsman employees are bound by secrecy regarding the information they are made aware of in the context of their duties.

If a reprisal investigation leads to penal prosecution, the investigation file must be communicated to the person concerned.

See the How am I protected? section for information about the protection you are entitled to when you disclose a wrongdoing.

In handling disclosures, we hear all the parties concerned and examine the situation rigorously and objectively.

When we investigate, we can ask for all the information or documents we consider necessary. We can also summon people to testify. In addition, public organizations are obliged to cooperate with us.

We make recommendations after a rigorous and impartial investigation conducted by experienced investigators using a proven method.

To make a disclosure in complete confidentiality, contact us.

Yes, if the Québec Ombudsman feels that the information it received could lead to a criminal, penal or ethics investigation. The information can then be conveyed to the Anti-Corruption Commissioner, a police force or a professional order.

Feel free to contact us. We will refer you to the right organization if we cannot help you.

No. As soon as the Québec Ombudsman knows that the alleged wrongdoing is before the courts or there has been a ruling, it halts processing. This applies to courts of justice (Court of Québec, Superior Court, etc.) and to administrative tribunals (Tribunal administratif du Travail, Tribunal administratif du Québec, etc.). 

For other exceptions, see the What is a wrongdoing? section.