Investigation procedure

If we feel that the disclosure is admissible, we carry out an audit to determine whether an investigation is warranted. Then if we consider that there is no reason to go any further, we will inform you of this in writing. There is a 60-day time frame for completing the audit and analysis.

If we decide to investigate, we commit to doing all we can to complete the investigation within 18 months of the first contact with our investigative team. You will be notified as soon as handling of the disclosure is completed.

See the Service Statement and Handling disclosures pages to find out more about our investigation process.

In handling disclosures, we hear all the parties concerned and examine the situation rigorously and objectively.

When we investigate, we can ask for all the information or documents we consider necessary. We can also summon people to testify. In addition, public organizations are obliged to cooperate with us.

We make recommendations after a rigorous and impartial investigation conducted by experienced investigators using a proven method.

To make a disclosure in complete confidentiality, contact us.
See the Handling disclosures page and the Wrongdoing interpretation guide (French version)

The Protecteur du citoyen may release information in a report if it deems it to be in the public interest or appropriate, regardless of whether a wrongdoing has been committed. Likewise if it considers that the public body concerned by its recommendations has failed to take satisfactory action within a reasonable time, even though the minister responsible for the body has been notified of the situation.

Information may also be disclosed in our activity report or in a special report submitted to the National Assembly, or in public comments. The information may include the name of the public body concerned, the period during which the wrongdoing was committed, the recommendations made, the action taken and any information likely to help prevent a wrongdoing.

No names are mentioned. The Protecteur du citoyen takes the necessary measures to protect the identity of the whistleblower, witnesses and the person implicated. This means that a report is published after a reasonable assessment of whether identities can be protected. The same applies if we decide to comment on an audit or investigation, deeming the situation to be in the public interest.

See the How am I protected? section for information about the protection you are entitled to when you disclose a wrongdoing.

Yes, if the Protecteur du citoyen feels that the information it received can be reported to the Anti-Corruption Commissioner.

If we have the information needed for prosecution of an offence, we contact a police force or professional order. Unless you consent to it, your identity will not be disclosed.

Feel free to contact us. We will refer you to the right organization if we cannot help you.