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November 27, 2024
Intervention regarding CLSCs reporting to CIUSSS de la Capitale-Nationale
The Protecteur du citoyen received a report about CLSCs in the regions of Quebec, Charlevoix and Portneuf. Shortcomings were allegedly observed in the services offered to people suffering from a spinal cord injury. The Protecteur du citoyen conducted an investigation.
Consult the Investigation conclusion -
August 21, 2024
Intervention at CISSS de l'Outaouais concerning the Établissement de détention de Hull
The Protecteur du citoyen received a report about the Établissement de détention de Hull. Seemingly, there were long wait times for healthcare and health service delivery. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
August 19, 2024
End-of-life in a hospital: offer assistance but don’t forget about prescribed medication
A citizen filed a complaint against a hospital that may have left his family member alone just before he died.
Consult the Real-life case -
June 6, 2024
Intervention regarding a rehabilitation unit for young offenders in Lévis
The Protecteur du citoyen received a report about a secure unit that houses young offenders. The unit is part of a rehabilitation centre run by CISSS de Chaudière-Appalaches. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
May 7, 2024
Intervention concerning three intermediate resources in the Mauricie region
The Protecteur du citoyen intervened concerning three intermediate resources for vulnerable adults. All the resources were under contract with CIUSSS de la Mauricie-et-du-Centre-du-Québec.
Consult the Intervention report -
February 5, 2024
CHSLD: offer care and services adapted to residents’ individual conditions
A woman filed a complaint against a private CHSLD because the residents did not always get customized care.
Consult the Real-life case -
March 4, 2024
Home care: rigour is essential when assessing sores
The family of a person who died filed a complaint against the staff of a CLSC who should have paid more attention to the person’s condition.
Consult the Real-life case -
March 19, 2024
Intervention at the Hôtel-Dieu de Montréal Shelter
The Protecteur du citoyen intervened at the Hôtel-Dieu Shelter in Montréal, which provides emergency accommodation for the homeless. The purpose of the intervention was to verify the quality of the services offered there.
Consult the Investigation conclusion -
January 16, 2024
Intervention at Lakeshore General Hospital
Following several reports about the Lakeshore General Hospital emergency room, the Protecteur du citoyen decided to investigate.
Consult the Investigation conclusion -
November 20, 2023
Temporary residential resource: ensure that it’s the right one
A deceased person’s family lodged a complaint against a CHSLD which had admitted the person without being able to provide proper care.
Consult the Real-life case
