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March 7, 2022
Help informal caregivers who need rest
An informal caregiver tried to find a respite resource that would take care of his spouse for a few days. He was exhausted and really needed to rest. However, no place was available in his region. He complained to the Protecteur du citoyen.
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January 24, 2022
Mental health: means of control must only be a last resort
A man was confined in a mental health institution. One day when he was agitated, the staff applied very strict measures to calm him down. The man felt that they should have acted differently to relieve him. He complained to the Protecteur du citoyen.
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September 7, 2021
Installing a catheter: beware of infection
A hospital patient with a catheter complained of pain. The nurses were not worried about it, but a few days later, they discovered a serious infection. The man had to be treated urgently. When he got better, he complained to the Protecteur du citoyen.
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July 12, 2021
Seniors’ residences: cooperating with the commissioner is crucial
A person complained about a private senior’s residence. The service quality and complaints commissioner handled the complaint but the residence was uncooperative. Disappointed by the commissioner’s conclusions, the person contacted the Protecteur du citoyen.
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June 14, 2021
Mental health: equip staff to handle conflict properly
A woman with a mental disorder had been receiving services from a community organization. After a conflict occurred, she was expelled. As she saw it, the caseworker who asked her to leave had disrespected her. She complained to the Protecteur du citoyen.
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May 17, 2021
Hospitals and means of control: go by the rules and respect people
A woman in a hospital had a high fall risk. The staff followed basic fall-prevention procedure but when it was not enough, they opted for stricter means of control. The woman’s family was upset and complained to the Protecteur du citoyen.
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April 12, 2021
Home support: look at the situation carefully before making cuts
A citizen with multiple sclerosis received help from someone sent by her CLSC. One day, she learned that she no longer qualified even though her situation had not changed. She complained to the Protecteur du citoyen.
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March 1, 2021
At the emergency room, first assess a person’s condition
A citizen who was very ill went to a hospital emergency room. However, he was refused care because he did not have his health insurance card. He complained to the Protecteur du citoyen.
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February 1, 2021
Health institutions must fulfill their responsibilities concerning patients’ personal belongings
When he got to the hospital, a man put his clothing in a locker. Later, he discovered that the clothing had disappeared. The institution responsible for the care and services provided by the hospital declined any responsibility. The man complained to the Protecteur du citoyen.
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