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October 3, 2022
Hospitals: better understand and respect the rights of transgender persons
A transgender woman filed a complaint against a hospital because some staff considered her a man.
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March 28, 2022
Intermediate resource: ensure quality services for residents with disabilities
A young person with autism who had a severe disability lived at an intermediate resource. His mother felt that the services there were poor. She took her son out of the residence and complained to the Protecteur du citoyen.
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July 4, 2022
CHSLD: communication is crucial
An informal caregiver attended to a woman who lived in a CHSLD. The resident had skin redness and seemed uncomfortable. The informal caregiver complained to the Protecteur du citoyen.
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January 24, 2022
Mental health: means of control must only be a last resort
A man was confined in a mental health institution. One day when he was agitated, the staff applied very strict measures to calm him down. The man felt that they should have acted differently to relieve him. He complained to the Protecteur du citoyen.
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