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September 24, 2020
2019-2020 Annual Report
… Staff shortages or negligence Financial damage Quality of care and services …
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September 24, 2020
2019-2020 Annual Report – Act now to improve public service quality and integrity
In her 2019-2020 Annual Report, Ombudsperson Marie Rinfret describes the main shortcomings in the quality of the public services provided by Government of Québec departments and agencies. She also underscores failings in the integrity of certain public bodies.
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September 26, 2019
2018-2019 Annual Report
… Staff shortages or negligence Financial damage Quality of care and services …
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September 26, 2019
Speech of the Ombudsperson - Tabling of the 2018-2019 Annual Report
Ombudsperson, Marie Rinfret, when tabling of the 2018-2019 Annual Report on September 26, 2019.
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April 18, 2018
Billing for hospital rooms: the obligation to inform citizens adequately
In an intervention report released on April 18, 2018, the Protecteur du citoyen criticized the disparities in billing for hospital rooms.
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November 27, 2018
Speech of the Ombudsperson - Tabling of the 2017-2018 Annual Report
Ombudsperson, Marie Rinfret, when tabling of the 2017-2018 Annual Report on November 29, 2018.
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February 27, 2019
Speech at the parliamentary committee concerning Bill 9
Ombudsperson Marie Rinfret before the Committee on Citizen Relations for the special consultations and public hearings on Bill 9 - Act to increase Québec’s socio-economic prosperity and adequately meet labour market needs through successful immigrant integration.
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February 11, 2015
Making a report
… Wait times Rights violation Inadequate services Financial damage Inaccessible services …
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