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February 14, 2022
CNESST: important to dig deeper
A woman had arm pain. She felt that it was work-related. However, the Commission des normes, de l'équité, de la santé et de la sécurité du travail denied her claim for compensation. She complained to the Protecteur du citoyen.
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October 12, 2021
Foster families: ensure that foster-child allowances are properly managed
A teenager was living in a foster family. She said that while she lived there, she did not get her personal-expense allowance. She complained to the Protecteur du citoyen.
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October 18, 2021
Unauthorized work in a wetland: the Ministère de l’Environnement must pay attention to context
A woman had some backfilling done. The Ministère de l’Environnement et de la Lutte contre les changements climatiques said that she was not authorized to do so and demanded that she restore the site to its original condition, even though the municipality had told her she could go ahead with the work. She complained to the Protecteur du citoyen.
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September 30, 2021
2020-2021 Annual Report
… times: 48.5 % Failure to respect rights: 16.4 % Financial damage: 14.3 % Variation in the … du citoyen intervened with the Department so that the financial cost would not be unduly high for the woman. …
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September 24, 2020
2019-2020 Annual Report
… Staff shortages or negligence Financial damage Quality of care and services …
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September 24, 2020
2019-2020 Annual Report – Act now to improve public service quality and integrity
In her 2019-2020 Annual Report, Ombudsperson Marie Rinfret describes the main shortcomings in the quality of the public services provided by Government of Québec departments and agencies. She also underscores failings in the integrity of certain public bodies.
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September 26, 2019
2018-2019 Annual Report
… Staff shortages or negligence Financial damage Quality of care and services …
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September 26, 2019
Speech of the Ombudsperson - Tabling of the 2018-2019 Annual Report
Ombudsperson, Marie Rinfret, when tabling of the 2018-2019 Annual Report on September 26, 2019.
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April 18, 2018
Billing for hospital rooms: the obligation to inform citizens adequately
In an intervention report released on April 18, 2018, the Protecteur du citoyen criticized the disparities in billing for hospital rooms.
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November 27, 2018
Speech of the Ombudsperson - Tabling of the 2017-2018 Annual Report
Ombudsperson, Marie Rinfret, when tabling of the 2017-2018 Annual Report on November 29, 2018.
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