Lodging a complaint with the Protecteur du citoyen is easy!
Having problems with Québec public services? Discover how to file a complaint by viewing this short video:
Questions?
Not sure whether we have jurisdiction to handle your complaint? See Can we handle your complaint?.
Since April 1, 2022, a chat service has been available. From Monday to Friday, 10 a.m. to noon and 2 to 4 p.m., our agents live chat and answer your questions.
Want to talk to someone? Phone 1-800-463-5070 or use our callback form. We’ll contact you at a time that suits you.
A new Protecteur du citoyen
On March 27, 2022, the 8th Protecteur du citoyen, Marc-André Dowd, took office. Mr. Dowd, who succeeds Marie Rinfret, is very familiar with the Protecteur du citoyen’s mission—he was the Deputy Ombudsman for Prevention and Innovation from 2010 to 2015.
"I’m very pleased to be back at the Protecteur du citoyen, an institution in which I believe deeply. I am joining a team determined to ensure that the rights of each and every one of us are upheld."
– Marc-André Dowd
