In a report on the Société de l’assurance automobile du Québec (SAAQ) released today, the Protecteur du citoyen calls attention to waiting periods of more than two years on average (results from a sample of 63 files handled by the SAAQ between 2012 and 2014) before the homes of severely injured persons are adapted to these people’s new condition.
Special reports
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April 28, 2015
Home schooling: there must be better supervision of children’s learning progress
Read moreIn a report released on April 28, 2015, the Protecteur du citoyen presented its recommendations concerning supervision and follow-up of the learning of children homeschooled by their parents.
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March 24, 2015
Better integrated services in response to the needs of children with an intellectual disability or an autism spectrum disorder
Read moreThe Protecteur du citoyen released an investigation report on its findings and recommendations concerning the health services and social services provided to children with an intellectual disability or an autism spectrum disorder.
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February 24, 2015
For greater control of private waterworks systems in Québec
Read moreThe Protecteur du citoyen exhorts the Ministère du Développement durable, de l’Environnement et de la Lutte contre les changements climatiques to exercise greater control of private waterworks systems and better management when non-compliance persists.
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November 7, 2014
Access to education for children with a precarious immigration status: make public school available to all children, in their interest and that of society
Read moreEven though they live in Québec, some children are not considered resident in Québec and so do not have access to free elementary or secondary education.
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April 17, 2014
Average waits of more than a year for coroners’ conclusions: heavy human and financial consequences for bereaved families
Read moreFurther to complaints it received concerning the time associated with coroners’ investigations, the Protecteur du citoyen looked into the issue fraught with adverse human and financial consequences for the loved ones of the deceased.
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April 4, 2013
The Protecteur du citoyen’s report on the organization of off-road emergency response services: Optimize off-road coverage to save lives
Read moreThe Protecteur du citoyen released a report on the organization of off-road emergency response services, which sheds light on the need for these services to be better organized with a view to improving quality and accessibility. The...
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March 25, 2013
The Protecteur du citoyen's report on parents' financial contribution towards the placement of their child under government charge - A framework to review and practices to standardize
Read moreThe Protecteur du citoyen’s report published today indicates that the administration of parents’ financial contribution towards placement of their children under age 18 must be reviewed and that youth centre practices in this regard must be standardized.
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May 23, 2012
The Protecteur du citoyen Releases a Special Report on Services for Youth and Adults with a Pervasive Developmental Disorder
Read moreQuébec City, May 23, 2012 - The Protecteur du citoyen today released a special report entitledServices Provided to Young People and Adults with a Pervasive Developmental Disorder: From Government Commitment to Cold Hard Facts.
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March 30, 2012
Is Home Support Always the Option of Choice? Investigation Report on the Accessibility of Long-term Home Support Services
Read moreA Protecteur du citoyen investigation report released today underscores the gap between the principles and thrusts of the home support policy titled Chez soi : le premier choix (Home Support: Always the Option of Choice), adopted in...
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