Today, Québec Ombudsperson released her findings on how the COVID-19 crisis in CHSLDs was handled during the first wave of the pandemic. In her special report tabled in the National Assembly, she made 27 recommendations to the Ministère de la Santé et des Services sociaux and to the Minister.
Special reports
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October 28, 2021
Special report by the Protecteur du citoyen — For access to public residential resources that respects the rights and needs of elderly people and of their families
Read moreToday, Québec Ombudsperson Marie Rinfret released a special report on access to public residential resources that respects the rights and needs of elderly people and their families. The report documents the reality of elderly people who are waiting for a place in a substitute environment and spells out what needs to occur immediately to correct the access mechanism.
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December 10, 2020
Progress Report on the COVID-19 crisis in CHSLDs — Learning from the first wave and kicking into action mode
Read moreToday Ombudsperson Marie Rinfret released her Progress Report on the government’s handling of the COVID-19 crisis in public and private CHSLDs during the first wave of the pandemic. The report is part of its impartial and independent investigation that will wrap up in the fall of 2021.
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October 24, 2018
Educational services in Nunavik: the Ministère de l’Éducation et de l’Enseignement supérieur must fully play its role
Read moreIn an investigation report released today, the Protecteur du citoyen concludes that the Ministère de l’Éducation et de l’Enseignement supérieur must do more to make good on its obligations towards Kativik School Board, in Nunavik.
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October 10, 2018
People kept in health institutions against their will: Access to recourse jeopardized by long wait times for contesting confinement before TAQ
Read moreFurther to a Court of Québec order, a health institution may confine persons whose mental health presents a danger to themselves or to others against their will. These people may contest confinement before the Tribunal administratif du Québec (TAQ). However, given TAQ’s long processing times for this kind of motion, this form of recourse often remains purely theoretical. Today the Protecteur du citoyen released an investigation report on this subject.
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May 30, 2018
Children born in Québec whose parents have a precarious migratory status are unfairly deprived of free healthcare
Read moreIn an investigation report released today, the Protecteur du citoyen shed light on the situation of children who do not qualify for the Québec Health Insurance Plan because their parents have a precarious migratory status.
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April 18, 2018
Hospitals: equalities in billing for rooms
Read moreIn a report released today, the Protecteur du citoyen criticized the lack of consistency in the billing for hospital rooms.
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March 21, 2018
The Ombudsperson speaks out against the detention conditions of people serving an intermittent sentence
Read moreToday the Protecteur du citoyen released an investigation report on the consequences of the rise in intermittent sentences in Québec’s correctional facilities.
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December 19, 2017
Abolish any time limit for civil actions in case of sexual assault, violence during childhood, or violence by a spouse or an ex-spouse
Read moreOn December 19, 2017, the Protecteur du citoyen released an opinion on the necessity of eliminating any prescription period (period after which a person may no longer institute proceedings) for civil actions in case of sexual assault, violence suffered during childhood, or violence by a spouse or an ex-spouse.
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October 31, 2017
Investigation report by the Protecteur du citoyen: The process for handling complaints within the education system must be reviewed
Read moreOn October 31, 2017, the Protecteur du citoyen released a report on school boards’ and schools’ complaint handling procedure.
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