The Québec Ombudsman pledges to:
- Take your call within 20 seconds.
- Within 2 days*, acknowledge receipt (verbally or in writing) or refer you to the right resource if your complaint is not under our jurisdiction.
- 10 days*: the average time for handling a complaint concerning the public services.
- 60 days*: the average time for handling a complaint concerning the health and social services network.
* Working day: every day except Saturday and Sunday and Québec statutory holidays