Fees charged at hospitals or clinics: recourse (2)
- If the fees were charged by a hospital, recourse is available through the institution’s service quality and complaints commissioner;
- If the fees were charged by a clinic, you must contact the Régie de l’assurance maladie du Québec (RAMQ).
At hospitals, any medically necessary and insured service is free. It’s the law. If a hospital charges fees related to a medically necessary service, for instance, for a medically necessary orthopedic device such as a splint or neck brace, you do not have to pay. Similarly, if you have to buy this type of device at a specialized store or a pharmacy after seeing a hospital physician, you can file a claim with the institution’s service quality and complaints commissioner, who can also examine your complaint if you feel that fees should not have been charged.
If the fees concern a clinic, you can file a claim with RAMQ by means of the form on the agency’s website.
Whether you contact the institution’s complaints commissioner or RAMQ, remember to enclose a copy of your invoices.
If you have not heard from the complaints commissioner within 45 days, or if you are dissatisfied with the outcome, you can contact the Québec Ombudsman.
The Québec Ombudsman can also intervene if you have problems with RAMQ. Don’t hesitate to contact us. Our services are free and confidential.