Content updated on September 29, 2023.
When you are hospitalized, there are three types of room to choose from: private rooms, semi-private rooms or wards. There may be fees for private or semi-private rooms. Let’s take a closer look.
Room or ward?
The fees for a room vary depending on its size and the amenities available (phone, private bathroom, etc.). The fees in effect in 2023 are as follows:
- Private room (one bed): between $113.25 and $280.98 per day;
- Semi-private room (two beds): between $70.16 and $98.85 per day;
- Ward (anything other than a private room or semi-private room): no fees.
As a rule, patients are given a room-choice form when they’re admitted. To make the right choice, you must have all useful information. Note that you can change your mind about the room anytime.
Not in a condition to make a choice? A family member can do it for you.
The request, then the invoice
So long as you have not made a choice, you cannot be billed for a room.
If your choice is unavailable, you cannot be billed for a room that costs more than:
- The one you requested;
- The one you are in.
So, you will be billed only if you asked for AND are in a private or semi-private room. For example:
- You requested a private room: you will be billed for the room you are in, whether private or semi-private.
- You requested a semi-private room: you will be billed for that room, whether you’re in a semi-private or a private room.
- You requested a ward: you will not be billed, no matter which type of room you are in.
- You are in a ward: you will not be billed, no matter the type of room you requested.
In choosing a type of room, you agree to pay the fees. You will pay for the room you are in even if it becomes required because of your state of health. This applies even if you are transferred to another unit (for example, intensive care).
Trouble with billing? File a complaint
Were you billed for a room even if you didn’t indicate your room choice in the form? Were you billed for a more expensive room that you hadn’t requested? Complain to the institution’s service quality and complaints commissioner.
Are you dissatisfied with the commissioner’s response or you haven’t heard back within 45 days? Contact the Québec Ombudsman. We will handle your complaint free or charge and without red tape.
