The Québec Ombudsman

Common complaints

"I received a hospital room bill that I wasn’t informed about while I was hospitalized."

 

Other examples of incomplete information

"I’m not getting all the home support hours I should have."

Other examples of inaccessible services

"I disagree with the SAAQ about the amount of compensation I should have."

 

Other examples of financial damage

"I waited more than 10 hours at the emergency room even though my condition was serious."

 

Other examples of wait times

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."

 

Other examples of inadequate services

Frequently Asked Questions

All frequently asked questions

No. To ensure personal information is protected and information is kept confidential, the Québec Ombudsman does not handle complaints on social media, even via private messenger.

A complaint to the Québec Ombudsman is usually filed by the person who personally experienced the situation for which the complaint was lodged while a report is made by someone who has witnessed shortcomings or injustice in public services.

Yes. Section 20 of the Public Protector Act specifies that every person who applies to have the Québec Ombudsman intervene must give his or her name, address and telephone number.

No. The Québec Ombudsman cannot act to have a decision by a tribunal amended or overturned (for example, a decision by the Tribunal administratif du Québec, the Tribunal administratif du travail or the Régie du logement).

News

All news

January 16 2018
Reaction to bills and draft regulations

Within the framework of the consultations on Bill 155 – An Act to amend various legislative provisions concerning municipal affairs and the Société d’habitation du Québec, the Québec Ombudsman presented a brief to the Committee on Planning and the Public Domain concerning municipal bodies being subject to the Act to facilitate the disclosure of wrongdoings relating to public bodies.

January 15 2018
Investigation result

A student wanted the income of her mother with whom she had very little contact to be disregarded in calculating her financial assistance. Her request was denied and she complained to the Québec Ombudsman.