Discover the Québec Ombudsman’s findings concerning Québec’s public services.
The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
The Québec Ombudsman can help you.
Make a disclosure to the Québec Ombudsman. In complete confidentiality.
The Québec Ombudsman ensures that your rights are upheld in your dealings with public services.
1-800-463-5070
Monday to Friday
8:30 a.m. to 4:30 p.m.
On the occasion of the tabling of her 2019-2020 Annual Report, Ombudsperson Marie Rinfret presented her findings concerning the quality and integrity of Québec’s public services. "After the analyses and findings, the time comes when all has been said and everything is in place for action to occur."
"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."
"Retraite Québec gave me insufficient information about my pension assessment."
"The CNESST has refused to reimburse for the cost of my medication."
"I waited more than 10 hours at the emergency room even though my condition was serious."
"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."
All frequently asked questions
Yes. We handle complaints concerning the Commission des normes, de l'équité, de la santé et de la sécurité du travail.
No. The Québec Ombudsman is not empowered to do so.
No. The Québec Ombudsman has no jurisdiction in that area.
Yes. We act throughout the province, even if our offices are located in Québec City and Montréal.
A mother had the right to see her children during supervised visits, but the visits were often postponed or cancelled. She complained to the Québec Ombudsman.
When people with reduced autonomy become vulnerable, there are different ways to protect them.