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Special report on the Directeur de l’état civil
Expediting the transmission of death certificates, out of respect for citizens
Following numerous complaints received in 2024, the Protecteur du citoyen investigated the wainting times in the transmission of death certificates by the The Directeur de l’état civil.
Frequently Asked Questions
Make a complaint
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What’s more, your complaint will be handled confidentially. Your personal information is always protected and is only available to those authorized to see it as part of their job.
The Protecteur du citoyen cannot intervene in cases involving Hydro-Québec. Instead you have to contact Customer Services at Hydro-Québec: 1-888-385-7252. For situations related to service cut offs, the number to call is 1-877-571-3155.
If you are not sure, or for an emergency, feel free to contact us.
Denounce a reprehensible act
The Protecteur du citoyen may conduct a criminal investigation in conjunction with any other (civil or administrative) recourse exercised by the complainant. This investigation may be set in motion if, for example, we see that a person is carrying out reprisal or is obstructing or attempting to obstruct our interventive action.
This investigation may lead to a general offence report to the Director of Criminal and Penal Prosecutions (DPCP). The DPCP may issue a statement of offence and initiate criminal proceedings. Convicted offenders are liable to a fine of between $5,000 and $30,000. For companies, the fine can range from $15,000 to $300,000. Fines are doubled in the event of a repeat offence.
To find out more, see the Handling reprisal complaints page.
No. A person who has allegedly taken reprisals is not eligible for this service under the Act.
To find out more, see the Access to legal advice page.