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The Québec Ombudsman

Make a complaint using
our secure online form

Contact us by phone

1-800-463-5070

Monday to Friday

8:30 a.m. to 4:30 p.m.

Common complaints

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How to make a complaint

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."

 

Other examples of inadequate services

"Retraite Québec gave me insufficient information about my pension assessment."

 

Other examples of incomplete information

"The CNESST has refused to reimburse for the cost of my medication."

 

Other examples of financial damage

"I waited more than 10 hours at the emergency room even though my condition was serious."

 

Other examples of wait times

"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."

 

Other examples of infringement of rights

Frequently Asked Questions

All frequently asked questions

Can I make a complaint to the Québec Ombudsman concerning the CNESST?

Yes. We handle complaints concerning the Commission des normes, de l'équité, de la santé et de la sécurité du travail.

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Can the Québec Ombudsman have legislation modified?

No. The Québec Ombudsman is not empowered to do so.

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Does the Québec Ombudsman handle complaints about universities?

No. The Québec Ombudsman has no jurisdiction in that area.

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Does the Québec Ombudsman conduct investigations outside Québec City and Montréal?

Yes. We act throughout the province, even if our offices are located in Québec City and Montréal.

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News

All news

March 30 2020
Investigation result

The SAAQ: pointless to ask for more proof than needed

A citizen who wanted his name changed did so successfully. Afterwards, he asked the Société de l’assurance automobile du Québec (SAAQ) to change the information in his file. When it refused, the man complained to the Québec Ombudsman.

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March 19 2020
News

COVID-19 pandemic — Important message

Due to the exceptional circumstances stemming from COVID-19, our offices are currently closed. We urge you to file your complaint using our online form. Only requests concerning the health and safety of individuals are handled. Thank you for understanding.

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