Home | Protecteur du Citoyen

The Québec Ombudsman

Contact us by phone

1-800-463-5070

Monday to Friday

8:30 a.m. to 4:30 p.m.

Common complaints

"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."

 

Other examples of inadequate services

"Retraite Québec gave me insufficient information about my pension assessment."

 

Other examples of incomplete information

"The CNESST has refused to reimburse for the cost of my medication."

 

Other examples of financial damage

"I waited more than 10 hours at the emergency room even though my condition was serious."

 

Other examples of wait times

"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."

 

Other examples of infringement of rights

Frequently Asked Questions

All frequently asked questions

Yes. We handle complaints concerning the Commission des normes, de l'équité, de la santé et de la sécurité du travail.

No. The Québec Ombudsman is not empowered to do so.

No. The Québec Ombudsman has no jurisdiction in that area.

Yes. We act throughout the province, even if our offices are located in Québec City and Montréal.

News

All news

August 10 2020
Investigation result

An elderly person asked Retraite Québec for her tax statements but the agency refused to provide them. She complained to the Québec Ombudsman.

July 8 2020
Useful tip

Victims of assault, including sexual assault, can now seek legal action at any point, with no time restrictions.