Protecteur du citoyen

What do you want to do?

File a complaint about a government department or agency.

File a complaint

Examples

I have to pay back an amount I thought I was eligible for.

Retraite Québec gave me insufficient information about my pension assessment.

I can’t seem to be able to have my health insurance card renewed.

File a complaint about the health and social services network.

For more information

Examples

I’m not getting all the home support hours I should have.

I waited more than 10 hours at the emergency room even though my condition was serious.

I feel that the staff at a CHSLD are too informal with a relative of mine.

Speak out against a wrongdoing within a public body.

Speak out

Examples

Using a company vehicle or taxi vouchers for personal purposes.

Actively participating in the selection committee leading to the hiring of a friend without declaring the situation beforehand.

Behaving inappropriately towards employees and making hurtful remarks repeatedly in the workplace.

Neglecting to give or follow the necessary training, thereby risking an individual's safety.

Find out more about the Protecteur du citoyen.

See the Protecteur du citoyen’s reports and investigations.

Phone us at 1-800-463-5070, Monday to Friday, from 8:30 a.m. to 4:30 p.m.

Young Indigenous Canadian family spending time together at home

iStockphoto

First Nations and Inuit

The Protecteur du citoyen has undertaken a cultural safety initiative with First Nations and Inuit.

For more information

News

Follow-up on the Viens Commission – The Protecteur du citoyen announces a report on youth protection in Indigenous communities September 30, 2024
Consent to care: essential, even when patients are hospitalized against their will September 30, 2024
Reaction to Bill 67 September 24, 2024

All News

Useful Tips

Patient lying on a hospital bed and showing inside his empty wallet.

Lost or stolen items in hospital: who’s responsible?

Blue and white icon representing disability painted on the asphalt of a parking lot.

Accessible parking permit: do I qualify?

All Useful Tips

Frequently Asked Questions

Make a complaint

Where did the Protecteur du citoyen get its name?

If I have a complaint regarding a merchant, where do I go?

Frequently asked questions

Whistleblowers

When I make a disclosure, how will my identity be protected?

Who must disclosure officers report to?

Frequently asked questions

2023-2024 Annual Report – Québec public services: investigations, findings and recommendations

Home

What do you want to do?

News

Useful Tips

Lost or stolen items in hospital: who’s responsible?

Accessible parking permit: do I qualify?

Frequently Asked Questions

Make a complaint

Whistleblowers