No. The Québec Ombudsman is not empowered to contest decisions by the Premier, ministers or any other elected officials.
The Québec Ombudsman
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Independent, simple and free recourse
The Québec Ombudsman ensures that your rights are upheld in your dealings with public services.
For more information about the Québec Ombudsman's roles and mandates
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Problem with a Government of Québec department or agency?
The Québec Ombudsman can help you.
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Problem with an institution within the health and social services network?
The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
Contact us by phone
1-800-463-5070
Monday to Friday
8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.
Common complaints
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"The personal care that my mother is getting at a CHSLD seems inadequate to me."
"Retraite Québec gave me insufficient information about my pension assessment."
" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."
"I got a notice of assessment from Revenu Québec that seems unfair."
"I can’t seem to be able to have my health insurance card renewed. "
Is your situation different?
Frequently Asked Questions
All frequently asked questions
As soon as the Québec Ombudsman receives your complaint, it acknowledges receipt by contacting you by phone or in writing (email, letter or fax) within the next two working days.
Yes. This is called making a report to the Québec Ombudsman.
The Québec Ombudsman cannot intervene in cases involving Hydro-Québec.
News
September 21 2016
Reaction to bills and draft regulations
The Québec Ombudsman conveyed its comments to the Committee on Culture and Education concerning Bill 105.
September 21 2016
Useful tip
Did you know that a person who has to stay in a hospital before getting a place in a CHSLD has to pay certain accommodation fees?