The Québec Ombudsman can help you. As a second instance.
For more information about the health and social services network
The Québec Ombudsman can help you.
Make a disclosure to the Québec Ombudsman. In complete confidentiality.
The Québec Ombudsman ensures that your rights are upheld in your dealings with public services.
Discover the Québec Ombudsman’s findings concerning Québec’s public services.
1-800-463-5070
Monday to Friday
8:30 a.m. to 4:30 p.m.
As part of an investigation into the first wave of COVID-19 in CHSLDs, the Québec Ombudsman released a Progress Report that gives the floor to people who experienced the crisis firsthand.
"My neighbour is a polluter and the Department in charge of the file isn’t doing anything about it."
"Retraite Québec gave me insufficient information about my pension assessment."
"The CNESST has refused to reimburse for the cost of my medication."
"I waited more than 10 hours at the emergency room even though my condition was serious."
"I want to sponsor an immigrant to make it easier for him to enter Québec, but the Ministère de l’Immigration won’t allow me to."
All frequently asked questions
Yes. We handle complaints concerning the Commission des normes, de l'équité, de la santé et de la sécurité du travail.
No. The Québec Ombudsman is not empowered to do so.
No. The Québec Ombudsman has no jurisdiction in that area.
Yes. We act throughout the province, even if our offices are located in Québec City and Montréal.
Someone learned that they would no longer receive last-resort financial assistance. The explanation was that they owned a building of too great a value. The person complained to the Québec Ombudsman.
On January 14, 2021, the Québec Ombudsman released a new public integrity investigation conclusion.