The Québec Ombudsman

Contact us by phone


Monday to Friday

8:30 a.m. to noon
and 1 p.m. to 4:30 p.m.

Common complaints

"The personal care that my mother is getting at a CHSLD seems inadequate to me."

Other examples of inadequate services

"Retraite Québec gave me insufficient information about my pension assessment."

Other examples of incomplete information

" The hospital has refused to grant me physiotherapy and has referred me to a private clinic instead."

Other examples of infringement of rights

"I got a notice of assessment from Revenu Québec that seems unfair."

Other examples of financial damage

"I can’t seem to be able to have my health insurance card renewed. "

Other examples of wait times


All news

September 21 2016
Reaction to bills and draft regulations
The Québec Ombudsman conveyed its comments to the Committee on Culture and Education concerning Bill 105.
September 21 2016
Useful tip
Did you know that a person who has to stay in a hospital before getting a place in a CHSLD has to pay certain accommodation fees?