As soon as we receive your disclosure, we acknowledge receipt by contacting you by phone immediately if possible or no later than within the next 2 working days. A written notice will be sent to you within 5 working days. Obviously, this does not apply if you chose to remain anonymous.

Next, if your disclosure is admissible (that is, if we can intervene), we conduct an audit during pre-investigation. Once this is done, we decide whether to have a formal investigation.

At each phase (pre-investigation and investigation), we keep you in the loop. When the investigation has been completed and our conclusions have been delivered, we make recommendations to the public body concerned as needed.

The Québec Ombudsman sends you a notice when it has finished handling your disclosure.

For more information, see the Service Statement and the Handling disclosures sections.